Technical support occupations Work, Jobs in Cowplain, Ham (with Salaries)

Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Mentoring
- Training & development
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
5d
3rd Line Engineer Degree Apprentice
City of Portsmouth College —Portsmouth
- £25,410.97 - £27,839.68 a year
- Full-time
- Free parking
- Annual leave
Quick apply
DB&T Service Desk Technician
Veolia ES (UK) Limited —Otterbourne
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
Customer Service Advisor
ST4 Group Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
8h

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2nd line Technical Support Engineer
ERGOS UK —Crawley
A full UK driving licence is required. Communicate professionally with customers, colleagues and third-party suppliers. Proactive and customer-focused approach.
£32,000 - £39,999 a year
Quick apply
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
Working alongside our technical and sales teams, you will provide first-line technical support to our trade customers while developing in-depth knowledge across…
£25,420 - £30,000 a year
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10d

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Second Line Support

Southern Communications Group
Dummer

Apply Now

Job details

Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Discounted gym membership
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Location: Dummer, Basingstoke

Salary: £29,000 – £35,000

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk.
Diagnosing and resolving more complex technical issues that cannot be resolved at first line.
Escalating issues to Infrastructure, Security, or specialist teams when required.
Providing guidance and support to First Line colleagues on technical matters.
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
Supporting software deployment activities, rolling out EUC software to users.
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests.
Supporting user training activities to ensure users are trained to use IT systems effectively.
Supporting the development of end-user documentation to help users utilise systems and services.
Staying informed about SLA targets and working to achieve them.
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system.
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users.
Customer-focused approach with a commitment to delivering excellent service.
Solid understanding of IT support principles and end-user computing technologies.
Strong diagnostic and problem-solving skills across a breadth of IT disciplines.
Experience with identity and access administration, endpoint protection, and software deployment.
Ability to guide and mentor First Line colleagues to develop their skills.
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Apply Now

Refine Your Search

technical support occupations jobs in cowplain, ham

Second Line Support

Senior Service Desk Engineer

Local IT Lead

Senior Systems Support Analyst Team Leader

3rd Line Engineer Degree Apprentice

DB&T Service Desk Technician

Customer Service Advisor

MS Dynamics NAV Support Technician with Systems Development

Technology Support Analyst

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