It support Work, Jobs in Pontypool (with Salaries)

Technical Support Consultant
Zellis —Bristol
- Hybrid work
- Annual leave
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Senior Systems Administrator (RevTech) - UK Remote
Everway —Cardiff
- Remote
- Salesforce
- Flexible schedule
Quick apply
13d
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Critical Environment Technical Trainer
Microsoft —Newport
- £42,000 - £71,900 a year
- Full-time
- Project management
- Bachelor's degree
- Training & development
- Work from home
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave
Public Sector - System Admin/Kubernetes Engineer
Hewlett Packard Enterprise —Bristol
- Full-time
- Computer Science
- English
- Bachelor's degree

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it support jobs near pontypool

Technical Support Consultant

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder collaboration
Ticket management
HRIS
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair

Full job description

About the role

About the role

As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience.

This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You’ll be the expert our customers and colleagues turn to when something isn’t working in our HR information systems – investigating, diagnosing and resolving issues across the product suite.

You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need. Responsiveness and resolution times matter here – and so does looking after the people behind every ticket.

You’ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best‑practice guidance.

This is a hybrid role based 3 days a week in our Swinton office

Why apply

Team: Be part of a collaborative, customer focused team where you can make a real impact
Growth: Build valuable experience in a growing HR tech space with exposure to modern platforms
Impact: Gain variety and development opportunities across support, projects and technical delivery

What you’ll be doing

• Investigating and resolving technical issues across our HRIS platform, within agreed SLAs.

Owning cases from first contact to resolution, keeping customers updated every step of the way.
Working shoulder to shoulder with your pod – Customer Support and Service Delivery – to deliver a seamless experience.
Digging into root causes and feeding back so the same issues don’t come round again.
Partnering with Product Development and IT Infrastructure on the trickier, more complex problems.
Sharing your knowledge – coaching colleagues and customers, and championing improvements that make life easier for everyone.

Skills & experience

What you’ll bring

A solid background in HRIS technical support, supporting external customers or partners.
A track record of working to SLAs with a genuine focus on responsiveness and resolution.
Sharp diagnostic and problem-solving instincts – you enjoy untangling complex issues.
The knack for turning technical detail into clear, plain-English answers.
Confident communication and the ability to build trust with customers and colleagues alike.
A collaborative, team-first attitude.

Payroll knowledge? A real plus – but not essential. If you’ve got the technical support skills and the right attitude, we’ll support you to learn the rest.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

it support jobs in pontypool

Technical Support Consultant

Customer Support Advisor

Senior Systems Administrator (RevTech) - UK Remote

Product Technical Support Engineer - TMS

Customer Enablement Specialist

Critical Environment Technical Trainer

Workplace Engineer

Software Customer Service Manager

Public Sector - System Admin/Kubernetes Engineer

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