Sql Work, Jobs in Poling, Wsx (with Salaries)

Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- English
C# Developers
WPM Software —Burgess Hill
- Software development
- Agile
12d
Inspire Scaler Developer (Quadient)
Legal & General Investment Management —Hove
- Communication skills
- Employee discount
Inspire Scaler Developer (Quadient)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Senior Quality Engineer I
American Express —Burgess Hill
- Full-time
- Analysis skills
- AI
- Communication skills
6d
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
Senior Test Engineer FTC
OneFamily —Brighton
- £50,000 a year
- Full-time
- Databases
- Quality control
- Agile
Head of Data Strategy and Insights
BHASVIC —Brighton and Hove
- £45,267 - £48,665 a year
- Full-time
- SQL
- AI
- Communication skills
Senior Java Software Engineer
Cognizant —Burgess Hill
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Software Developer – Distributed Scheduling & Workload Orchestration
Viridien —Crawley
- Full-time
- Analysis skills
- Leadership
- Annual leave
Software Quality Engineer
Lockheed Martin Corporation —Havant
- £55,000 - £58,000 a year
- Full-time
- Agile
- Employee assistance programme
- Employee discount
Senior Data Engineer
Sovos Compliance —Brighton
- Communication skills
- Life insurance
Quick apply
13d
Actemium Automation Hampshire - Software Controls Systems Engineer
VINCI Energies —Waterlooville
- Programmable logic controllers
- Continuous improvement
- Software development
Senior Pricing Analyst
1st Central —Haywards Heath
- £40,000 - £52,000 a year
- Computer skills
- Communication skills
12d
Defined Benefit - Technical Services Manager
Legal & General Investment Management —Hove
- Hybrid work
- No experience needed
- Analysis skills
- Employee discount
13d
Client Operations Lead Analyst 1 - 12 month contract
Schroders —Horsham
- Full-time
- Mentoring
- Organisational skills
- Communication skills
14d
Automation Senior Developer
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Hospital
- Continuous improvement
- Travel
Quick apply
2d
Defined Benefit - Technical Services Manager
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Employee discount
Quick apply
13d
Software Engineer (Compilers)
Universal Quantum —Haywards Heath
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
Golang Engineer
Smart Edge Solutions —Burgess Hill
- £45,034.79 - £116,357.67 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Databases
- Leadership
Quick apply

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sql jobs near poling, wsx

Digital Technical Support Specialist

CooperSurgical -
Crawley

Apply Now

Job details

Full-time

Qualifications

CRM software
French
Technical troubleshooting
Spanish
Cloud infrastructure
Stakeholder collaboration
Incident queue management
Ticket management
Case note recording
English
Master's degree
Databases
Bachelor's degree
Staff training
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Training & development
Italian
Communication skills
German
Information Technology

Full job description

Digital Technical Support Specialists will manage customer support demands in a professional manner following standard operating procedures. Acting as the first point of contact for customers, performing troubleshooting and escalating to higher levels as required to ensure all demands are managed and resolved in a timely manner. All customer interactions will be documented in global CRM.

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Work location: Crawley, UK

Qualifications

Knowledge, Skills and Abilities:

Expertise in enterprise software support, SaaS operations, and/or healthcare IT systems.
Strong collaboration skills, with the ability to work effectively across all cultures and organizational dimensions.
Proficiency with CRM/ticketing systems (e.g. D365 and ServiceNow), monitoring tools, BI platforms, and DevOps workflows.
Demonstrates a continuous learning mindset and commitment to professional development.
Excellent verbal, written, and interpersonal communication skills.
Resourcefulness and problem-solving ability, able to identify a wide range of simple and complex solutions.

Work Environment:

Prolonged sitting at a computer workstation.
Occasional lifting of equipment up to 20–35 kg.
Ability to work across global time zones and support critical events.

Experience:

Minimum of 5 years’ experience providing global customer service support with proven record of delivering high customer satisfaction.
Strong experience supporting cloud platforms (e.g. Azure and AWS).
Hands-on experience troubleshooting complex client/server software and networked environments.
Experience supporting databases including Microsoft SQL Server and PostgreSQL.
Experience supporting physical and virtual IT infrastructure, such as Microsoft Server, VMWare.

Education:

Formal education Master’s/bachelor’s degree in information technology (IT), computer science or a related field (or equivalent professional experience).

Travel:

Approximately up to 20% global travel for customer engagements and operational governance.

Essential Functions & Accountabilities:

Perform Tier 1 customer support responsibilities for software products ensuring all multi-channel inbound customer support demands are started and progressed in a timely manner, meeting or exceeding SLAs.
Perform Tier 2 customer support responsibilities including enhanced troubleshooting and escalation management collaborating with Tier 3 teams as appropriate for timely resolution aligned with severity prioritization.
Communicate effectively with customers through various channels (email, phone, chat) to understand their issues, provide updates on issue resolution progress, and ensure a positive customer service experience.
Document all support actions and interactions in a clear and concise manner in the global CRM
Represent the voice of the customer into the organization to highlight product and process improvement opportunities.
Ensure all activities follow established quality processes, contributing to continuous service improvement.
Contribute actively to global platforms for sharing knowledge and best practices by documenting common issues, troubleshooting steps, and solutions to enhance self-service resources and assist Tier 1 support representatives.
Provide training and guidance to Tier 1 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
Participate in the incident response team for major outages or incidents, contributing to the resolution process and post-mortem analysis to prevent future occurrences.
Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
Perform additional related duties as assigned.

Apply Now

Refine Your Search

sql jobs in poling, wsx

Digital Technical Support Specialist

C# Developers

Inspire Scaler Developer (Quadient)

Inspire Scaler Developer (Quadient)

Senior Quality Engineer I

MS Dynamics NAV Support Technician with Systems Development

Senior Test Engineer FTC

Head of Data Strategy and Insights

Senior Java Software Engineer

Software Developer – Distributed Scheduling & Workload Orchestration

Software Quality Engineer

Senior Data Engineer

Actemium Automation Hampshire - Software Controls Systems Engineer

Senior Pricing Analyst

Defined Benefit - Technical Services Manager

Client Operations Lead Analyst 1 - 12 month contract

Automation Senior Developer

Defined Benefit - Technical Services Manager

Software Engineer (Compilers)

Golang Engineer

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