It manager Work, Jobs in Patchway, Gls (with Salaries)

Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
10h
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
14d
Commercial / Procurement Managers (all levels) – Digital and IT Solutions
Turner & Townsend —Bristol
- Full-time
- Hybrid work
Quick apply
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- AWS
- Training & development
- Communication skills
Global Head of Application Management- Bristol
FDM Group —Bristol
- Hybrid work
- Training & development
- Leadership
- Annual leave
Sales Manager IT (m/w/d)
BASYS Brinova GmbH —Bristol
Associate Director, SAP Solution Architect
Deloitte —Bristol
- Hybrid work
- Business development
- Leadership
- Communication skills
Associate Director, Central Government, Solution Architect, Deloitte Digital
Deloitte —Bristol
- Hybrid work
- Business development
- APIs
- Agile
6d

Discover related jobs

Based on your search for it manager jobs.

Associate Director, SAP Solution Architect
Deloitte —Bristol
Architecting the solutions for customers SAP opportunities. With audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you…
Associate Director, Central Government, Solution Architect, Deloitte Digital
Deloitte —Bristol
This pivotal role requires a strategic leader who thrive in fast paced environments with a deep understanding of Cloud native technologies (AWS, Google, Azure…
6d

I want to receive the latest job alerts for it manager in patchway, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it manager jobs near patchway, gls

Helpdesk Manager

Shield Services Group Ltd
Hanham

Quick apply

Job details

Permanent | Full-time
10 hours ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CAFM software
Mentoring junior staff
IT service management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Employee performance appraisals
Customer support
Professional development mentoring
Training & development
Communication skills
Internal quality assurance
Help desk
Rota coordination

Full job description

Company Overview

At Shield Services Group, our people are our greatest asset. We are committed to creating a professional, supportive, and inclusive work environment where every employee is valued and can develop their skills and advance.

Job Overview

The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests.

Overview of Main Duties

Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service.
Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits, providing constructive feedback.
Identify training and competency gaps, developing Helpdesk Administrators’ confidence, decision-making, ownership and problem-solving skills while reducing unnecessary escalation.
Promote a strong culture of accountability and ownership, ensuring Administrators manage jobs from receipt through to satisfactory completion while maintaining consistent processes and service standards.
Manage workloads, staffing levels, holiday cover and out-of-hours resource, reallocating responsibilities as required to maintain service levels and operational continuity.
Lead regular team meetings and cross-functional collaboration with Contract Managers, engineers, Finance and other operational teams to address issues, review client feedback and drive continuous improvement.
Lead by example, recognising strong performance and addressing underperformance fairly and promptly, while maintaining professionalism, urgency, accountability and a customer-focused approach.

Qualities & Requirements

Previous management experience is essential, ideally within a Facilities Management, maintenance, engineering or service delivery Helpdesk environment.
Proven ability to lead, mentor, coach and performance-manage a busy operational team.
Strong understanding of reactive and planned maintenance environments and the management of contractual SLAs and KPIs.
Excellent customer service skills
Able to prioritise work, remain calm and make effective decisions during periods of high and sustained operational pressure.
Flexibility with hours of work to cope with work demands
Self-motivated and capable of working within a team environment with excellent interpersonal, written and verbal communication skills
Good knowledge of various IT & CAFM Systems

Join us as a Helpdesk Manager and be at the forefront of delivering exceptional support! Your leadership will empower our team to provide swift solutions, foster innovation, and enhance user satisfaction across our Mechanical, Electrical, and Facilities Service Team.

Benefits:

Company pension
Life insurance
On-site parking

Experience:

Help desk management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

it manager jobs in patchway, gls

Helpdesk Manager

Helpdesk Team Leader

Commercial / Procurement Managers (all levels) – Digital and IT Solutions

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

Global Head of Application Management- Bristol

Sales Manager IT (m/w/d)

Associate Director, SAP Solution Architect

Associate Director, Central Government, Solution Architect, Deloitte Digital

Discover related jobs

I want to receive the latest job alerts for it manager in patchway, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected