Customer service representative Work, Jobs in Chippenham (with Salaries)

Customer Service Centre Representative 1
EssilorLuxottica —Thornbury
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Annual leave
Customer Service Specialist - Bristol onsite
Teleperformance —Bristol
- £26,227 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
- Employee discount
Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
1d
Customer Service Representative
Copart —Bristol
- £29,436 a year
- Customer service
- Communication skills
- Employee discount
- Life insurance
Quick apply
8d
Customer Service Advisor
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Part-time
- Microsoft Excel
7d
Customer Service Administrator (Garage Advisor)
Curo —Bath
- £28,338 a year
- Full-time
- Hybrid work
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
13d
Customer Services Representative
Holcim —Swindon
- CRM software
- Sales
- Customer service
- Employee discount
Customer Service Representative
Thames Water Utilites —Swindon
- From £24,800 a year
- Full-time
- No experience needed
- Phone etiquette
Customer Services Information Guide
Civic Recruitment Limited —Swindon
- Full-time
- Hybrid work
- Customer service
- In-person
Quick apply
14d
Customer Service Assistant
OurCoop —Swindon
- £12.75 an hour
- Part-time
- Employee discount
Quick apply
Administrator and Customer Support Specialist
Anthony Marks —Bristol
- £25,000 - £29,250 a year
13d
One Stop - Customer Service Assistant
One Stop —Bath
- £12.81 an hour
- Full-time
10d
German Customer Service Representative
Computershare —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Customer Service Advisor
Corpay —Swindon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
1d
Client Service Advisor
Tmgroup —Swindon
- £24,788 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Member Support Agent
CRS Ltd —Bristol
- 8 hour shift
Customer Service Associate
Gallagher Benefit Services —Bristol
- Hospitality
- Customer service
- Microsoft Office
- Employee stock purchase plan
- Life insurance
8d
Distribution Customer Service Representative
Expeditors —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Data entry
- Employee stock purchase plan
Quick apply
Call Centre Assistant
Specsavers —Cirencester
- Up to £12.91 an hour
- Part-time
- Communication skills
- Employee discount

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Customer Service Centre Representative 1

EssilorLuxottica -
Thornbury

Apply Now

Job details

Benefits

Annual leave

Qualifications

CRM software
Customer service
SAP
Salesforce
English
Microsoft Office
Maths
Data entry
AS400
Organisational skills
Communication skills

Full job description

WHO WE ARE

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Your role

We are looking for a customer service centre representative who will provide Customers with an effective and easy-to-use telephone call center service that offers solutions, support and information at the time of interaction. We want to empower you so that you can add value to our customers' experience and exceed their expectations. The challenges of the role come from the breadth of knowledge required across systems and products, delivering an effective service during peak season/operational issues, whilst balancing customer demands. This role is based in our Thornbury centre, but applicants requiring hybrid or remote working may be accomodated if agreed during the onboarding process.

Main responsibilities:

Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Expedite urgent customer orders.
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products.
Be accountable for creating quality Salesforce cases and contacts, taking ownership to avoid duplication, sending to the correct team, closing of cases raised and making follow up calls in a timely manner. This includes adherence to the Customer complaints procedure.
Work cross functionally and across sites to obtain information and keep the business updated.
Escalate issues to Team Manager and Business Development Managers (BDMs) as appropriate.
Continuous improvement: contribute to an improvement culture which strives to continually improve our service to customers.
Compliance: Undertake responsibilities in line with company policies and procedures, following Health & Safety guidelines and environmental responsibilities.
Training: Keep up to date by participating in continuous training opportunities e.g., Leonardo, new products.
Company Principles and Values: Be a role model holding yourself and others accountable to them and acting in accordance with them at all times.

Main requirements:

Previous experience of having worked in a Customer Service environment, demonstrating passion and tenacity to deliver 1st class service.
Excellent telephone manner and communication skills – confident, calm and clear telephone skills.
Strong problem-solving skills and able to use initiative or escalate queries effectively.
Able to work under own supervision whilst being a strong team player.
Consistently high standards, high attention to detail and good organizational skills.
Excellent PC, data entry and administration skills.

Preferable:

Demonstrable experience with SAP, AS400, Annapurna or Similar platforms.
Proven experience using a CRM system such as Salesforce.
Good working knowledge of Microsoft office applications.
General education qualifications including Maths and English.
Background with optical products.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

Company funded provision of Healthshield, our healthcare cashback programme.

Performance related bonuses, and opportunities to become a Shareholder.

Free and discounted EssilorLuxottica products, including Frames and Lenses.

Hybrid working, with up to 40% of your time spent at home.

Enhanced annual leave, sickness leave, and more.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Apply Now

Refine Your Search

customer service representative jobs in chippenham

Customer Service Centre Representative 1

Customer Service Specialist - Bristol onsite

Customer Service Library and Information Advisor

Customer Service Representative

Customer Service Advisor

Customer Service Administrator (Garage Advisor)

Customer Services Representative

Customer Service Representative

Customer Services Information Guide

Customer Service Assistant

Administrator and Customer Support Specialist

One Stop - Customer Service Assistant

German Customer Service Representative

Customer Service Advisor

Customer Support Coordinator

Client Service Advisor

Member Support Agent

Customer Service Associate

Distribution Customer Service Representative

Call Centre Assistant

I want to receive the latest job alerts for customer service representative in chippenham

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