OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
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Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
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Working within EMCOR UK who are now part of OCS UK & I group
Job Purpose:
Responsible for first-line service, reactive maintenance, and small works modifications for internal and external clients. Strong knowledge of CCTV, access control, security systems, automatic fire systems, fire extinguishing, and fire aspiration alarm systems required.
What you'll do:
- Carry out and supervise planned preventative maintenance activities
- Upgrades and system repairs
- Modifications in line with contract requirements
- Supervision of engineers/specialist subcontractors
- Regular communication with the client on Key Point Indicators, and service level agreements
- Assist with annual business plan, objectives and operational targets. Regularly reviewing actual performance figures and implementation of actions to ensure that financial targets are met.
- Agree, regularly and undertake an annual performance appraisal, setting out and reviewing objectives for each operative under direct control.
- Able to identify, initiate and effectively resolve any service delivery and key performance indicators issues for each contract under supervision.
- Ensure that policies, procedures and standards and adhered to in order to main the integrity of the contract portfolio, with on-going operational activities implemented as directed by the Service Centre Manager.
- Regularly meet with customers in support of sustaining the value and quality of EMCOR’s existing contractual business, responding effectively to contractual and commercial problems arising from contracts.
- Assist the Service Centre Manager in order to develop a clear plan for expanding and enhancing the value of EMCOR’s business within the existing contracts.
- Supervision of sub-contractors and the procurement of materials within bounds of existing EMCOR preferred supplier’s framework.
- Ensure accurate and timely invoicing of all contracts related works.
- Production of monthly reports as dictated by the Service Centre Manager to include reactive and planned works.
- Production and upkeep of all the specified contract documentation.
- Manage the Work in Progress effectively. No single work order to be open longer than 90 days.
- Supervision of all the health, safety, security, environmental and technical compliance issues that affect our customers and employees.
- Partake on the on call arrangement and ensure the call out roster is in place and fully covered at all times.
- Assist the Service Centre Manager with the welfare of all staff to include identification of training requirements.
- Ensure the company IMS System and EMCOR.net is used by all staff.
- Must be prepared to carry out reasonable request or instruction issued by the Contracts Manager in order to assist in the effective administration and management of the portfolio
Who you'll be:
- Must have Fire and Security knowledge/experience
- Extensive operational supervisory experience.
- Technical expertise and qualification in a Building Services related engineering discipline.
- Smart presentable appearance and a good team player.
- Knowledge of key operational procedures (planned maintenance systems, quality and health and safety, JDE and JDE Financial reporting).
- IT Literacy (Word, Excel and Project Management Tools).
- Working supervisor role (approx. 70% hands-on, 30% administration), with progression toward a non-working supervisory position as the division develops.
- Be self-motivated, flexible in approach to all duties and able to work on own initiative.
- Good sound knowledge and understanding of commercial and contractual issues.
- Experience with large commercial clients and multiple manufacturers is beneficial.
- Valid Full driving licence.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
