Technical support Work, Jobs in North Shields, Twr (with Salaries)

24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Service
Red Sky —London
- Microsoft Outlook
- Communication skills
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
2d
Technical Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
IT Analyst - Business Applications
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- ERP systems
- English
- Employee discount
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Specialist - Compute & Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Mentoring
- Agile
- Employee discount
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- Full-time
- Engineering
- C++
- Travel
Quick apply
2d
IT Team Lead - Desktop Services
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount
Senior Service Desk Consultant - 3rd Line
TSG —Newcastle upon Tyne
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior System Administrator
Nomad Digital —Newcastle upon Tyne
- Full-time
- Azure
- Computer Science
- Travel
- Annual leave
- Referral programme
Quick apply
Senior System Administrator
ALSTOM —Newcastle upon Tyne
- Azure
- Computer Science
- Travel
- Annual leave
- Referral programme

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IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
A full and valid Driving Licence will be required to attend client site visits. Manage user accounts and access rights in Microsoft 365 and Active Directory.
IT Service Desk Engineer
RMT —Newcastle upon Tyne
A full and valid Driving Licence will be required to attend client site visits. Manage user accounts and access rights in Microsoft 365 and Active Directory.
Quick apply

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technical support jobs near north shields, twr

24/7 IT Analyst

Aspire Technology Solutions -
Gateshead

Quick apply

Job details

Full-time
£28,200 - £36,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme
Free or subsidised travel
Referral programme
Car scheme

Qualifications

CCNA
CompTIA Network+
Organisational skills
Root cause analysis
CompTIA A+

Full job description

About Aspire

At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.

Our mission: To deliver technology like no other!

We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.

About the role

We are looking for a 24/7 IT Analyst to join our growing 24/7 Team to support our Service Desk.

As a 24/7 IT Analyst, you'll gain hands-on experience with a broad range of technologies, while delivering swift responses to general IT issues for our customers.

By joining our 24/7 team, you'll work on a shift rotation and will focus on delivering robust technical solutions whilst ensuring customer satisfaction remains our top priority.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing:

Tackle IT challenges head-on, from End-user support to Infrastructure troubleshooting, ensuring seamless resolutions that keep systems running smoothly.
Utilise Network Monitoring Systems (NMS) to provide 24/7 support for customers, working closely with 3rd party carriers.
Conduct Root Cause Analysis (RCA) to identify and address recurring IT and security-related issues.
Respond to customer calls, providing prompt assistance for IT and security issues and/or incidents.
Collaborate with fellow IT Analysts to coordinate responses to complex incidents.
Prepare comprehensive handover notes to ensure analysts maintain continuity of operations.
Escalate to on-call engineers where necessary.

You will suit the role if you have:

Previous experience in an End-User Support, Networks or Infrastructure role.
Enthusiasm for continuous learning and professional growth across multiple disciplines.
Demonstrated ability to excel in dynamic environments and handle challenging situations with confidence and efficiency.
Exceptional attention to detail and excellent organisational skills.

The following certifications are advantageous but not essential:

Microsoft certifications (MD102, MS102, AZ900, AZ104, etc)
CompTIA A+, Network+,
Cisco CCST, CCNA

Our values
We understand that you might not have all the qualifications and experiences for this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate and strive to be the best at what you do this role may be a fit for you.

Salary

£28,200 - £36,000 (depending on experience. Salary inclusive of a 20% shift uplift)

Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people centric organisation is what sets us apart – we strive to look after our people in the best way we can.

Travel benefits including free parking and subsidised travel passes
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
Enhanced Annual Leave Entitlement (increasing with length of service)
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover

Location and Working Arrangements
You will be based at Aspire’s Gateshead Head Office, with travel as required to meet the needs of the business.

Hours of Work
A shift pattern of 4 days on and 4 days off - with shifts alternating between day and night shift.

The hours of work will be 7am - 7pm on day shift and 7pm - 7am on night shift.

Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals
to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

#AspireForMore

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Refine Your Search

technical support jobs in north shields, twr

24/7 IT Analyst

IT Service Desk Engineer

Senior Service Desk Engineer (2nd Line) MSP

Customer Service

Service Desk Consultant - 2nd Line (Infrastructure)

Junior Salesforce Developer

3rd Line Network Support Engineer

Technical Customer Service Advisor

Service Desk Manager

Experienced Sage Support Consultant

IT Analyst - Business Applications

Service Desk Apprenticeship (September 2026)

Service Desk Consultant - 2nd Line (Infrastructure)

IT Specialist - Compute & Storage

Customer Services Software Engineer

IT Team Lead - Desktop Services

Senior Service Desk Consultant - 3rd Line

Senior System Administrator

Senior System Administrator

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