Network security Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
QA Architect
LTM —Sheffield
- Management
- English
- Agile
Quick apply
Technical Project Manager
Sitehop Ltd —Sheffield
- Project management
- APIs
- Communication skills
Quick apply
Operational Technology (OT) Cyber Security Systems Engineer
Bilfinger SE —Chesterfield
- Temporary
- Hybrid work
- Computer Science
- Engineering
- Windows
Software Engineer
RWS Group —Sheffield
- Full-time
- Java
- AWS
- JavaScript
Regional Engineer (Hybrid)
Transaction Network Services —Sheffield
- Full-time
- PMP
- Salesforce
- Microsoft Office
Tech Lead/ Engineering Manager
RWS Group —Sheffield
- Full-time
- Java
- AWS
- AI
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
2d
Project Engineer
Southern Communications Group —Rotherham
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Linux
- Employee assistance programme
- Referral programme
Infrastructure Engineer
Thales —Doncaster
- Full-time
- DevOps
- Bachelor's degree
- Mentoring
- Annual leave
- Employee discount
Developer / Senior Developer
NEXT —Doncaster
- £42,100 - £59,400 a year
- Full-time
- Azure
- JavaScript
- APIs
IT Administrator (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
Senior Enterprise Architect
Transaction Network Services —Sheffield
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
- Life insurance
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
Technical Project Manager (Finance)
DFS —Adwick le Street
- PMP
- Project management
- Software development
- Employee assistance programme
- Employee discount
Quick apply
Senior Digital Operations Analyst in Servers and Storage
Mid Yorkshire Teaching NHS Trust —Dewsbury
- £39,959 - £48,117 a year
- Full-time
- Azure
- AWS
- Organisational skills
6d

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network security jobs near sheffield, eng

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

network security jobs in sheffield, eng

Service Desk Analyst - Tier I

Business Analyst – IT Projects

QA Architect

Technical Project Manager

Operational Technology (OT) Cyber Security Systems Engineer

Software Engineer

Regional Engineer (Hybrid)

Tech Lead/ Engineering Manager

Systems Support (Occupational Health)

Project Engineer

Infrastructure Engineer

Developer / Senior Developer

IT Administrator (Operations)

Senior Enterprise Architect

Junior Networking Engineer

Infrastructure and Cloud Services Manager

Technical Project Manager (Finance)

Senior Digital Operations Analyst in Servers and Storage

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