About the Role
NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organization. As a NinjaOne Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the presales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilize our products. This role will be hybrid of home/ NinjaOne office/ on-location with customers and see you contributing and advocating across the company. Your key stakeholders, that success is based on, include Enablement, Sales Leadership, Solutions Engineers, Product Management and Development. Reports to Sr. Director of Enterprise Solutions Engineering.
Location - remote, anywhere in the UK
What You’ll be Doing
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Provide technical expertise and onboarding/ implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
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Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders
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Assist in resolving technical issues and answering complex product-related questions
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Liaise between Enterprise AE's and Solutions team for additional technical assistance
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Collaborate with enterprise partners and enablement teams to develop and execute sales strategies
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Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
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Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
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Support the development of sales collateral and technical documentation for partner use
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Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor
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Work closely with the Enterprise Account Managers to maintain customer "Pulse" and pursue new sales opportunities
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Act as advocate and liaison for Support needs taking initiative to educate processes and keep customer informed
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Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
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Stay current with industry trends, competitive landscapes, and emerging technologies
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Provide feedback to product management teams on partner and customer needs
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Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)
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Other duties as needed
About You
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5+ years' experience as a Sales Engineer, preferable in an Enterprise focused role
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Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
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Knowledge of networking and security concepts
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Fluent in French and English
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You exercise sound judgment and prioritize based on customer impact
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As a lifelong learner you are adaptable to new technologies and embrace change
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Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences
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You skillfully build and maintain relationships, both in-person and virtually
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Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
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You can work independently and with a team in a global environment
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Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes and procedures
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You are highly organized
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You see ambiguity as an opportunity to step up and clarify understanding, needs and expectations
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Driven and self-motivated; you set the pace for yourself and other around you
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Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
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Bachelor's degree in computer science, Engineering, or related field recommended but not required
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Willingness to travel as needed to support client meetings, partner engagements and events
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Our flexible working hours with remote office options enable you to successfully balance your personal life and your job
You are insured through AXA Private Medical Insurance (PMI)
Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life
Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback)
Grow personally and professionally with one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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