3rd line support technician / Work, Jobs (with Salaries)

Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint
Vacancy 1: Escalations Technician - 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
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- Azure
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- Weekend availability
- Microsoft Outlook
- Windows
- No degree
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- £28,598 - £32,061 a year
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- School
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Zenzero Solutions —L’Epinel
- Azure
- Customer service
- Microsoft Office
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- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
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Mindray —Milton Keynes
- Engineering
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NOC/NSCC Technician I
Transaction Network Services —Sheffield
- Full-time
- Azure
- Salesforce
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Electrical, Control & Instrumentation Technician
Aurorium LLC —Workington
- Full-time
- Maintenance
- Programmable logic controllers
- Bachelor's degree
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
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- Azure
- English
- SQL
- Free parking
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ABACUS —London
- Full-time
- Azure
- Travel
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- Annual leave
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Sureserve —Maidstone
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
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- Full-time
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- Bachelor's degree
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Parker Hannifin Corporation —Coventry
- Full-time
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Multi Trade Operative- Greenwich & Wandsworth
Sureserve —London
- £36,000 - £39,000 a year
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- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
1d
DC Shift Technician
CBRE —Northolt
- Weekend availability
- Microsoft Outlook
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Electrical Tester- Birmingham
Sureserve —Birmingham
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d

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Vacancy 2: Support Technician

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Driving Licence
Azure
Customer service
DHCP
DNS
SharePoint
Mac OS
Phone etiquette
Communication skills
Active Directory

Full job description

Job title: Support Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ a front-line Support Technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As a Support Technician the main purpose is to handle any customer support requests which are received to the help desk either by phone, e-mails, or support tickets. When help is needed the Support Technician can reach out to any colleagues within the support, escalations or management team as deemed suitable for assistance. Support cases must be completed in a timely manner to fit within the company SLA time. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:
1. Provide IT support to our customers remotely and on site when needed.

2. Answer incoming support phone calls and triage to resolution.

3. Independently assign existing pending tickets to yourself and triage to resolution.

4. Keep within and exceed SLA Targets with time management.

5. Provide regular and relevant updates to customers throughout the support process.

6. Work with any customers 3rd party providers to create and update support cases.

7. Escalate and handover tickets when required to enable the support case to progress.

8. Update tickets with full details of the case as it progresses through to conclusion.

9. Complete Hardware builds and repairs to client specification.

10. Monitor client services so all systems are working as expected and act on any warnings received into the ticket system. This may rage from backups, hardware, software, and networking issues.

Desirable Skill Sets:
1. Microsoft 365 Products – Azure AD, Exchange Online, Office, SharePoint etc.

2. Internet Services – installation, diagnostics etc.

3. Printer Services.

4. RMM Tools.

5. Automation Tools.

6. Remote Access Tools.

7. Networking Equipment – Modems, routers, and switches.

8. Windows Workstations and Servers.

9. Mac OS Workstations and Servers.

10. Active Directory.

11. Group Policy.

12. DHCP.

13. DNS.

14. Data storage – RAID knowledge, NAS devices etc.

15. Virtual Environments – Hyper-V and VM-Ware.

16. Cloud and on-premises backup solutions such as Veeam.

17. Excellent communication skills with a focus on phone manner.

18. Experience in a customer service interactions/support role.

19. Software, hardware, and network troubleshooting

20. Ability to diagnose hardware faults.

21. Ability to find solutions by research and trial.

22. MSP environment experience.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV's to [email protected]

Apply Now

Refine Your Search

3rd line support technician / jobs

Vacancy 2: Support Technician

Vacancy 1: Escalations Technician - 2nd/3rd Line Duties

1st Line Technician

IT Support Technician

IT Technician

Senior Technician

Electrical Testers- Hastings

National Technical Support, PMLS, UK

NOC/NSCC Technician I

Electrical, Control & Instrumentation Technician

Third Line IT Support Engineer / Technical Consultant

Onsite Technical Lead

Electrical Tester- Maidstone

EC&I Technician

Research Technician - CPSS (Clinical Pharmacology & Safety Sciences)

Infrastructure Technician

Maintenance Technician

Multi Trade Operative- Greenwich & Wandsworth

DC Shift Technician

Electrical Tester- Birmingham

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