Software support analyst Work, Jobs in Silchester, Ham (with Salaries)

Systems Support and Configuration Officer
Soha Housing Limited —Didcot
- £39,650 a year
- Full-time
- Customer service
- SharePoint
- IT
Quick apply
2d
Sr. Analyst GTM Strategy & Operations
Kaseya Careers —Basingstoke
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
1d
Physical SOC Analyst, Strategic Security Design and Operations (SSDO)
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Customer service
- AWS
- Communication skills
1d
Laboratory Assistant
Contechs —Wokingham
- £13.12 an hour
- Temporary
- Laboratory experience
- Microsoft Office
- Analysis skills
Quick apply
Procurement & Purchasing Data Analyst
PerkinElmer —High Wycombe
- Remote
- Computer Science
- Salesforce
- ERP systems
Business Analyst (Process Lead)
BAE Systems —Frimley
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee discount
2d
Data Scientist
Gamma —Newbury
- Full-time
- SQL
- Machine learning
- Mentoring
- Annual leave
Quick apply
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Business Analyst - Forecasting Allocation & Replenishment
Primark —Reading
- Azure
- Project management
- Software development
2d
Associate Business Analyst
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- Microsoft Excel
- Sales
- Annual leave
Quick apply
5d
IoT - Software Developer
Computewell —Slough
- Oracle
- Computer Science
- Java
Senior Monitoring Analyst
QinetiQ —Farnborough
- Full-time
- Azure
- Scripting
- IT
- Employee discount
Program, Planning & Control Analyst (PP&C)
MDA —Farnborough
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
- Life insurance
Public Health Practitioner (Analyst)
Wokingham Borough Council —Wokingham
- £36,363 - £39,862 a year
- Full-time
- SQL
- No degree
- Annual leave
- Employee assistance programme
12d
Big Data - Software Developer
Computewell —Slough
- Azure
- Oracle
- Computer Science
Program, Planning & Control Analyst (PP&C)
MDA Space —Farnborough
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
- Life insurance
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
UKI Finance Analyst
Lenovo —Farnborough
- Full-time
- Microsoft Excel
- Bachelor's degree
- IT
- Free parking
- Life insurance
Data Scientist
Pragma —Newbury
- SQL
- Machine learning
- Mentoring
- Annual leave
AI Security Researcher
Roke —Woking
- Full-time
- Machine learning
- Software development
- AI
12d

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Systems Support and Configuration Officer

Soha Housing Limited -
Didcot

Quick apply

Job details

Full-time
£39,650 a year
2 days ago

Qualifications

Power BI
Customer service
SSRS
SharePoint
IT

Full job description

SECONDMENT OPPORTUNITY - 6 MONTHS

Job Title: Systems Support and Configuration Officer

In this role you will report to the Business Systems Manager, working in the Business Transformation team You will work primarily on supporting colleagues throughout the business to maximise the use of Soha IT application systems You will provide functional and technical support to all IT business system users at Soha and assist colleagues in the IT team to provide an excellent customer service experience You will also develop and maintain a detailed understanding of the business systems used by Soha and the related business processes to enable continuous improvement

Job Responsibilities:

1. Implementation and maintenance of application systems

Assisting in the implementation of applications including upgrades, testing and documentation
Assisting in translating user requests into technical specifications for system enhancements
Managing the implementation of changes and support delivery of projects
Managing and implementing testing regimes for new software releases

2. Service redesign and improvement

Working with staff user groups and service managers to understand needs, identify system improvements and implement them across our work
Producing and maintaining user documentation on Soha IT systems and associated processes to ensure staff are supported to use our systems well
Resolve logged incidents or escalate within the Soha IT Team and to software providers support desk
To be proactively involved in proposals and implementations of improvements to systems to enable IT to better serve Soha and its users

3. Developing staff capability

Troubleshooting and fixing problems with business software
Upskilling users to improve their IT and systems skills and capability
Assisting with the job scheduling solutions

Key Technical Skills:

Experience of CRMs, including Housing Management Systems and document management – a working knowledge of Aareon QL would be an advantage
Experience of Office365 and SharePoint Online
Knowledge of reporting technologies such as SSRS, PowerBI
Knowledge and management of web-based customer portals and mobile applications
Knowledge and experience of workforce management solutions

The ideal candidate will have:

Experience of working with users and identifying support needs in a busy IT environment
Knowledge and ability to self-teach and pick up systems quickly, then apply that knowledge to improve the systems
Good analytical and problem-solving skills
Ability to convey technical information to non-technical people
Positive attitude who enjoys being part of a team
The ability to work with both our IT Trainer and Business Analyst to facilitate development of existing systems and rollout of new systems
The ability to respond to a variety of needs and work pressures created by demands of our customers
Organised and methodical with good use of own judgement; ability to demonstrate innovative thinking and creative solutions
Expertise in developing PowerBI dashboards
Digitalisation and staff applications
Experience of large scale implementations

Quick apply

Refine Your Search

software support analyst jobs in silchester, ham

Systems Support and Configuration Officer

Sr. Analyst GTM Strategy & Operations

Physical SOC Analyst, Strategic Security Design and Operations (SSDO)

Laboratory Assistant

Procurement & Purchasing Data Analyst

Business Analyst (Process Lead)

Data Scientist

Manager, Support Operations

Business Analyst - Forecasting Allocation & Replenishment

Associate Business Analyst

IoT - Software Developer

Senior Monitoring Analyst

Program, Planning & Control Analyst (PP&C)

Public Health Practitioner (Analyst)

Big Data - Software Developer

Program, Planning & Control Analyst (PP&C)

Apprentice IT Service Desk Support Technician

UKI Finance Analyst

Data Scientist

AI Security Researcher

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