Technical support occupations Work, Jobs in Cheddar, Som (with Salaries)

Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
12d
IT Technician / Engineer
GeekingITSimple —Frome
- Up to £26,000 a year
- Full-time
- Windows
- Microsoft Office
- SharePoint
Quick apply
1d
Technical Support Consultant
Zellis —Bristol
- English
- Human resources
- Annual leave
7d
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
2nd Line Support Engineer - Applications
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Senior IT Support Analyst
Mulberry —Chilcompton
- Temporary
- ERP systems
- SQL
- Computer networking
Quick apply
Application Support Analyst
Civica —Bristol
- Full-time
- Remote
- Customer service
- Continuous improvement
- Annual leave
- Referral programme
Quick apply
17h
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
22h
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT / DevOps Support Engineer
PlayStation Global —Bristol
- DevOps
- IT
- Linux
Quick apply
Production Support Analyst
Capgemini —Cardiff
- Hybrid work
- Azure
- DevOps
- Java
Technical Support Engineer
Atlas Copco Group —Bristol
- Hybrid work
- Engineering
- In-person
- Communication skills
Business Applications Engineer
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Customer Success Specialist
Sparkol Ltd —Bristol
- £24,500 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Work from home
Quick apply
1d
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
Support Engineer - Bristol
XTX Markets —Bristol
- Weekend availability
- Microsoft Office
- Machine learning
- Scripting
Digital Training Officer (System Implementation)
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- University
- Continuous improvement
- Scripting
- Annual leave
- Employee discount
3d
Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint

I want to receive the latest job alerts for technical support occupations in cheddar, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Consumer Support Analyst

RELX -
Cardiff

Apply Now

Job details

Full-time
12 days ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

Apply Now

Refine Your Search

technical support occupations jobs in cheddar, som

Consumer Support Analyst

IT Technician / Engineer

Technical Support Consultant

IT Support Engineer

2nd Line Support Engineer - Applications

Senior IT Support Analyst

Application Support Analyst

Service Desk Advisor (First Line Helpdesk)

Service Desk Analyst

IT Technician

IT Applications Support Technician

IT / DevOps Support Engineer

Production Support Analyst

Technical Support Engineer

Business Applications Engineer

Customer Success Specialist

IT Field Engineer – Based in Cardiff or Bristol

Support Engineer - Bristol

Digital Training Officer (System Implementation)

Vacancy 2: Support Technician

I want to receive the latest job alerts for technical support occupations in cheddar, som

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected