Junior operations manager Work, Jobs in Baldock, Hrt (with Salaries)

Strategic Design Lead
London Luton Airport —Luton
- Full-time
- Mentoring
- Agile
- Communication skills
5d
Rostering Partner
The Princess Alexandra Hospital NHS Trust —Harlow
- £32,073 - £39,043 a year
- Customer service
- Analysis skills
- Continuous improvement
4d
Merchandise Planning Manager
Ralph Lauren —Watford
- Full-time
- Merchandising
- Analysis skills
- Team management
Senior Project Manager
Framatome —Cranfield
- Full-time
- Management
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Senior Performance Analyst
Hermes Europe —Enfield
- Analysis skills
- Mentoring
- Communication skills
10d
Data Engineer
NICHE SKILLS LIMITED —Watford
- £39,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply
10d
Senior Design Manager
Sisk —Hatfield
- Full-time
- Research
- Team management
- Mentoring
- Annual leave
Physiotherapist
Bodylogics —Barnet
- From £40 an hour
- Part-time
- Management
- Customer service
- English
- Free parking
Quick apply
11d
Software Developer
Interpham Consulting —Luton
- Full-time
- Software troubleshooting
- Bachelor's degree
- No degree
Senior Contracts Manager
JSM Group —Potters Bar
- Hybrid work
- Engineering
- Continuous improvement
- Travel
Quick apply
9d
Manager/Associate Director, Private Business Tax
Deloitte —Cambridge
- Hybrid work
- Business development
- Team management
- Training & development
Senior Traffic Control Engineer - Technology Services
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Junior Clinical Training Scholarship in Small Animal Primary Care
University of Cambridge —Cambridge
- £21,970 a year
- Case management
- Internship
- Communication skills
3d
Helicopter Maintenance Technician (Operator / Junior)
Leonardo Belgium —Borehamwood
- Full-time
- Maintenance
- English
- Continuous improvement
Quick apply
Senior Consultant - Transport Planning
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business development
Product Designer
Allwyn UK —Watford
- Hybrid work
- Presentation skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Sous Chef
The Orator Brasserie & Bar (at The Cambridge Union Society) —Cambridge
- £33,000 - £35,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Store discount
- Employee discount
Quick apply
Cook
Daytona Motorsport —Milton Keynes
- £25,000 - £28,000 a year
- Part-time
- Hospitality
- Inventory control
- Customer service
Quick apply
Sous Chef
Acorn Pubs —Ampthill
- Up to £38,000 a year
- Cooking
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Associate Director, Lead Design Engineer - Water Sector
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering

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Strategic Design Lead

London Luton Airport -
Luton

Apply Now

Job details

Full-time
5 days ago

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Mentoring
Agile
User research
Multidisciplinary collaboration
Figma
Communication skills

Full job description

Job description & person specification

Title: Strategic Design Lead

Department: Digital

Reports to: Digital Experience Lead

Job purpose summary:

Strategic Design Lead, you will sit at the centre of the newly established Innovation Team, shaping how the airport evolves its products, services and operations. You will act as a bridge between innovation and the wider business, helping teams understand, trust and adopt new ways of working. This role is equal parts strategist, practitioner and leader:

Setting direction while remaining hands-on
Coaching and growing others while delivering critical work
Partnering closely with the Digital Lead to influence stakeholders and unlock progress.

You’ll be a driving force within the team, bringing clarity and momentum and confidently challenging the status quo to deliver meaningful outcomes.

Key responsibilities and accountabilities:

Define and drive product and service strategy across Now / Next / Later horizons, connecting immediate delivery to longer-term transformation
Act as a translator between design, technology, data and business, making complex ideas accessible and actionable
Apply service design, product thinking and systems thinking to real operational challenges, focusing on outcomes over artefacts
Lead product, service or process initiatives from discovery through to delivery, working alongside your team, wider stakeholders, and third party service providers.
Facilitate prioritisation of the team’s workplan
Plan and facilitate user research — interviews, contextual enquiry, workshops — synthesising findings into clear, actionable insight.
Map current and future-state customer journeys, service blueprints and ecosystem maps that build shared understanding across teams.
Facilitate co-design workshops, generating alignment and momentum around complex problems.
Define service principles, design criteria and success metrics that keep work grounded in real user and business needs.
Collaborate closely with product designers, tech leads and delivery leads to ensure service-level thinking flows into product decisions.
Partner with the Digital Lead and others in your team to navigate stakeholders and build strong relationships across the business
Maintain pace and focus within agile sprint cycles, balancing rapid experimentation with meaningful delivery
Build our service design practice sharing knowledge, developing frameworks and mentoring junior designers, and building a credible and effective innovation practice with the wider organisation
Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest-facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards.
Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.

Tools and craft:

Figma
Miro
Service Blueprinting
Journey Mapping
User Research
Workshop facilitation
Systems Thinking
Prototyping

Knowledge, skills, and experience required

Demonstrable experience in service design working on complex service challenges.
Experience in product or service management, product design, or strategy consulting is a plus
Strong prioritisation skills — able to make trade-offs and focus effort where it will have the greatest impact
Ability to build credibility and trust quickly across senior stakeholders and frontline teams alike
Strong research skills — you're comfortable recruiting, facilitating, and synthesising across a range of qualitative methods.
An expert workshop designer and facilitator: you can hold a room, navigate tension and bring groups to clarity.
Fluency in core service design artefacts — journey maps, blueprints, personas, prototypes — and a thoughtful view on when to use which.
Ability to work at multiple altitudes: strategic framing one week, detailed interaction flows the next.
Strong communication and storytelling skills — your work is rigorous but accessible.
Experience working in agile delivery environments alongside product, engineering, and business teams.
A collaborative, curious and generous spirit. You bring out the best in the people around you.

This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed on an ongoing basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager, in order to meet the operational needs of the business.

For any further information, please contact the Human Resources department at [email protected]. London Luton Airport Operations Ltd collects your personal information when you submit your application. For more details about the personal information LLA collects, how we collect it, why we need it, what we do with it, how long we keep it, and what your rights are, please see our privacy notice at www.london-luton.co.uk/privacy-notice.

LLA is committed to fostering, promoting, and preserving a culture of diversity, equality, and inclusion as we carry out our mission. We will always be respectful and seek to learn from those different from ourselves. We strive to be an equal opportunity employer, and we are determined to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications!

To Apply

If you wish to apply for this role, please send your Cover Letter and CV, summarising your knowledge, skills and experience within the context of the Strategic Design Lead job description, to [email protected], using the reference SDL2807 in the subject line.

In the body of your email, please include:

Notice period / availability to start
Right to work in the UK / sponsorship requirements

Mandatory Application Questions:

As part of your application, you must answer all three questions below. Applications that do not include responses to these questions may not be considered.

Please answer each question in no more than 300 words.

Tell us about a recommendation you made that wasn't implemented. Looking back, do you think the organisation made the right decision, and why?
What's one workshop or artefact from systems thinking or service design that you rarely use anymore, and what do you do instead?
What's the smallest change you've made that created the biggest impact?

Apply Now

Refine Your Search

junior operations manager jobs in baldock, hrt

Strategic Design Lead

Rostering Partner

Merchandise Planning Manager

Senior Project Manager

Senior Performance Analyst

Data Engineer

Senior Design Manager

Physiotherapist

Software Developer

Senior Contracts Manager

Manager/Associate Director, Private Business Tax

Senior Traffic Control Engineer - Technology Services

Junior Clinical Training Scholarship in Small Animal Primary Care

Helicopter Maintenance Technician (Operator / Junior)

Senior Consultant - Transport Planning

Product Designer

Sous Chef

Cook

Sous Chef

Associate Director, Lead Design Engineer - Water Sector

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Job description & person specification

Job purpose summary:

Key responsibilities and accountabilities:

Tools and craft:

Knowledge, skills, and experience required

To Apply

Mandatory Application Questions:

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