Helpdesk engineer Work, Jobs in Epsom, Sry (with Salaries)

Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Electrical Engineer
Kier Group —London
- Full-time
- Communication skills
Fabric Engineer
Lancer Scott —West London
- £34,000 a year
- Overtime
- Carpentry
- Communication skills
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Combustion Engineer
Henshall and Sheehy —Holborn
- £45,000 - £50,000 a year
- Full-time
- In-person
Quick apply
11d
IT Engineer
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Azure
- Customer service
- English
Helpdesk Coordinator
CBRE —London
- Full-time
- Continuous improvement
1d
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Administrator / Helpdesk Co-ordinator
BidvestNoonan —London
- £17,069.49 a year
- Part-time
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
3d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Bachelor's degree
- Travel
- Computer networking
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Support and Maintenance Engineer
Fractional Talent —London
- Remote
- AWS
- JavaScript
- APIs
Quick apply
Commercial Contracts Support (Administrator)
Artic Building Services —Dartford
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Computer literacy
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
4d
Fire Alarm Installation Engineer
OCS Group —London
Foot Mobile Engineer – Covent Garden, West End & Westminster
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- HVAC
- Communication skills
Sales Security Engineer
WPP Media —London
- Hybrid work
- Google Suite
- Communication skills
- Annual leave
- Employee discount
Building Services Engineer – Central London
Acorn —London
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Solutions Engineer - Remote
Siena AI —London
- Full-time
- Remote
- APIs
- AI
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Microsoft Word
- Data entry
- Bereavement leave

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Tier 2 Customer Support Engineer

Leonardo S.p.A. -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Azure
Inbound customer enquiry call handling
Stakeholder liaison
iOS
Ticket management
SQL querying
Maintenance
Microsoft Office
SQL
Ticket management systems
Technical support incident logging
Technical writing
Planned Preventative Maintenance (PPM) implementation
Mac OS
Customer support
VMWare
Linux
Communication skills
Microsoft Azure
Planned maintenance
Intune
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working with Occasional Customer Site Visits

Responsible to: Helpdesk Manager

Job Purpose: Becrypt is seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.

Principal duties and responsibilities:

Accurately log tickets in Becrypt’s ticketing system
Ensure that a high level of customer service and support is provided in line with agreed SLAs
Provide assistance and support to colleagues in IT related matters
Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized operational projects
Diagnose and resolve technical issues
Handle escalated calls from first/second line members
Liaise with System Administrators
Provide support to users via telephone, email and remote tools
Assist with the creation, maintenance, and improvement of technical documentation and knowledge base articles
Ad-hoc on-site visit may be required
Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Essential

Ability to multitask, prioritise tasks and work well under pressure
Confident, clear and professional telephone manner
Excellent written and verbal communication skills
2 years’ experience in a similar role
A genuine interest in technology and a willingness to learn
Working proactively as part of a team or alone

Desirable

Experience in Application Support

Knowledge of:

Linux
Microsoft Windows Server Management
SQL
Mac/iOS
VMWare

Exposure to, and support of, cloud-based services:

Microsoft Office 365
Microsoft Azure/ Intune

Apply Now

Refine Your Search

helpdesk engineer jobs in epsom, sry

Tier 2 Customer Support Engineer

Electrical Engineer

Fabric Engineer

Technical Support Associate - London

Combustion Engineer

IT Engineer

Helpdesk Coordinator

IT Engineer

Administrator / Helpdesk Co-ordinator

Associate Technical Support Engineer

System Administrator 1 - UK

Support and Maintenance Engineer

Commercial Contracts Support (Administrator)

Fire Alarm Installation Engineer

Foot Mobile Engineer – Covent Garden, West End & Westminster

Sales Security Engineer

Building Services Engineer – Central London

Facilities Administrative Assistant

Solutions Engineer - Remote

Helpdesk Administrator (12 Month FTC)

I want to receive the latest job alerts for helpdesk engineer in epsom, sry

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