Technical support occupations Work, Jobs in Englefield, Brk (with Salaries)

Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
IT Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Computer networking
- Communication skills
Quick apply
Senior Support Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Analysis skills
- University
- Continuous improvement
- Annual leave
10d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
13d
IT Apprentice
Housing Solutions —Maidenhead
- £25,948 a year
- Full-time
- Computer literacy
- Travel
- SharePoint
- Annual leave
7d
Technical Customer Support Advisor - F'real
Rich Products Corporation —Andover
- Bakery
- Annual leave
5d
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £50,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- CRM software
- Free parking
- Employee assistance programme
Quick apply
Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
7d
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
3d
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills

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technical support occupations jobs near englefield, brk

Sr. Premium Support Engineer - Identity & Access Management (IAM)

OpenText -
Reading

Apply Now

Job details

Qualifications

Authentication
Technical troubleshooting
TCP
Java
Docker
Bachelor's degree
SSL
PostgreSQL
IP networking
Customer support
Communication skills
Shell Scripting
Help desk
Identity & access management

Full job description

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
Come join us as aSenior Premium Support Engineer inReading, GBR where you will act as a Senior Technical Support Engineer who will assist assigned clients by providing a single point of contact into the OpenText Technical Support organization. You will add value for your assigned Premium Support clients by gaining first-hand knowledge of theirNetIQ IAM environment(s), configuration and support requirements. This familiarity will accelerate response times and resolution times for support incidents.

What the role offers

Be the single point of contact for NetIQ IAM technical support cases logged by your assigned Premium Support clients,
Develop an in-depth understanding of your clients’ NetIQ IAM environment and configuration to resolve their support cases more efficiently,
Develop a strong working relationship with the client's technical team,
Provide proactive technical support advice to assigned clients to improve the performance and reliability of their NetIQ IAM solutions and minimise operational support issues,
Coordinate with other OpenText technical experts and IAM Product Development as required to expedite timely resolution of support cases.

What you need to succeed

3+ years of previous experience in a technical support environment (and a Bachelor's degree, or higher, in a technical field is considered a plus)
Calm and analytical individual with excellent troubleshooting skills
Professional with excellent communication skills, authoritative voice during critical situations
Helpful, flexible and willing to go the extra mile to ensure client satisfaction.
Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
Familiarity with the following would beadvantageous:
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies (HTTP/SSL/web servers)
Cloud experience: AWS and Azure specifically
Containers experience: Docker/Kubernetes or any of the open-source alternatives
Python, Java and Shell scripting.#LI-Onsite

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

technical support occupations jobs in englefield, brk

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Technical Service Specialist

1st Line Support Analyst

IT Field Support Engineer

Senior Support Analyst

Administrative Assistant (IT)

1st/2nd Line IT Support Engineer - Farnborough

First Line Triage Technology Support Agent

IT Apprentice

Technical Customer Support Advisor - F'real

Specialist IT Services and Support II

Second Line Support

FGA Technical Support & Warranty Executive

Customer Support Advisor (Early Years / Nursery Funding Software)

IT Officer

Associate Application Analyst

Application Support Analyst

Associate Monitoring Analyst

Customer Support Specialist (DataCosmos)

Assoc Application Analyst

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