Centre head Work, Jobs in Carrickfergus, Ant (with Salaries)

Customer Service Executive - Lisburn
Matthew Algie —Belfast
- £26,300 a year
- Full-time
- Sales
- Communication skills
- Analytics
- Annual leave
- Employee discount
AI Enablement Manager
Foods Connected —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
- Health & wellbeing programme
Quick apply
General Labourer
Alternative Heat —Newtownabbey
- Full-time
- Maintenance
- Assembly
- Power tools
Quick apply
Head Cook
Macklin Care Homes —Belfast
- £14.52 an hour
- Full-time
- Hospitality
- Inventory control
- English
- Free parking
- Annual leave
Quick apply
12d
IBIS Budget - Housekeeping Manager
Andras Hotels —Belfast
- Up to £16.51 an hour
- Full-time
- English
- Hotel
- Team management
- Free parking
- Annual leave
Quick apply
4d
Senior Conflicts and Innovation Lawyer
Fieldfisher —Belfast
- Full-time
- Communication skills
- Work from home
Registered Nurse - Maternity Cover
Healthcare Ireland Group —Belfast
- £21.52 an hour
- Overtime
- Management
- English
- Free parking
- Annual leave
Quick apply
6d
Chef de Partie
Colemans Garden Centre —Ballyclare
- £13.00 - £14.50 an hour
- Part-time
- Organisational skills
- Cleaning
- In-person
Quick apply
Senior Information Security Analyst
Fieldfisher —Belfast
- Full-time
- Leadership
- Communication skills
- Work from home
11d
Breakfast Chef
Hastings Hotels —Larne
- £26,648 a year
- Weekend availability
- Hospitality
- Management
- Inventory control
- Free parking
- Annual leave
Quick apply
4d
Sous Chef
Hastings Hotels —Larne
- £33,910 a year
- Weekend availability
- Hospitality
- Management
- Cooking
- Free parking
- Annual leave
Quick apply
2d
Chef de Partie
Hastings Hotels —Larne
- £30,910 a year
- Weekend availability
- Hospitality
- Management
- Inventory control
- Free parking
- Annual leave
Quick apply
6d
Hotel Kitchen Team Leader
Premier Inn —Belfast
- Up to £14.31 an hour
- Full-time
- Inventory control
- Hotel
- Team management
- Employee discount
Quick apply
Hampton by Hilton - Breakfast Supervsior
Andras Hotels —Belfast
- Up to £14.58 an hour
- Part-time
- Management
- Hotel
- Supervising experience
- Free parking
- Annual leave
Quick apply
3d
Kitchen Porter
The Bedford Hotel Belfast —Belfast
- Part-time
- Bar
- Hotel
- Cleaning
Quick apply
7d
Team Member
KFC Newtownards - Ards Shopping Centre —Newtownards
- Up to £12.71 an hour
- Full-time
- Serving
- Cleaning
- Restaurant
- Employee discount
7d

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Customer Service Executive - Lisburn

Matthew Algie -
Belfast

Apply Now

Job details

Permanent | Full-time
£26,300 a year

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance

Qualifications

Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales
GCSE
Complaint handling
Telesales
Customer interaction
Outbound calling
Telemarketing
Communication skills
Analytics

Full job description

About us:
At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position:Customer Service Executive (Barista Service Executive)
Location:Lisburn, Head Office
Job Type:Full time, Permanent
Days:Monday to Friday, 37.5 hours per week
Salary:£26,300.000 per annum + target-based earnings (up to £400 per month)
Benefits:28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!

An exciting opportunity has arisen within Matthew Algie/Tchibo to apply for the position of Customer Service Executive on a full-time permanent basis. In your new role, you will handle all incoming queries, orders, complaints, and requests by responding in a polite, friendly, confident, and helpful manner to process the customers needs either directly or by handing off to relevant internal department. Your aim is to achieve optimum levels of customer service and build lasting customer relationships.

Key Responsibilities:
Planning / Preparation / Organisation

Prior to making every outbound call a full customer check list is reviewed
Review account records cards
Review sales ledger reports to establish trading pattern
Review gap report
Ensure telephony equipment is fully functional
Ensure necessary stationary is to hand

Making the call

Ensure correct telephone number is dialled
Ask for the contact/decision maker on site
State the purpose of the call
Take the customer order
Review the order, filling gaps and upsell promotions/gaps where applicable
Place the order on the Matthew Algie capture screen

Customer Care

Investigate any service issues
Confirm best call day and time & frequency
Confirm contact on site
Confirm all details on file are correct and collect email address.
Assess potential account growth by relevant questioning

Review / Administration

Ensure customer order is captured correctly
Schedule next agreed date and time for call
Action and close all relevant call related administration
Communicate any relevant information to Coffee Sales Manager responsible for the account

Key Performance Indicators:

All scheduled calls completed and on time
Monthly, Quarterly and annual sales targets achieved
Increase Super Six distribution across account base
Increase average spend per call
Increase order frequency
New product line targets achieved

Person Specification
Education / Qualifications / Training:

Educated to GCSE / Standard Grade or equivalent

Experience:
Essential

Has worked in a busy call / contact centre environment in a telesales role
Has worked in a KPI driven environment and meets or exceeds KPIs

Desirable:

Experience gained in a food or drinks related business

Skills / Knowledge:
Essential:

Ability to work toward and achieve sales targets
Ability to work in a highly demanding, structured and fast paced environment
Possess excellent selling skills
Excellent communication skills
Ability to build strong working relationships
Analytical
Ability to multi-task
Ability to persuade, influence and negotiate
Highly organised
Time management
Excellent attention to detail

Personal Attributes:

Ability to work under pressure to meet deadlines
Positive attitude
Confident
Passionate
Demonstrates initiative
Motivated by success
Performs well under pressure
Proactive
Consistent
Willingness to go the extra mile
Customer focussed
Works well as part of a team and individually as required
Honest and respectful
Punctual

Application:

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Apply Now

Refine Your Search

centre head jobs in carrickfergus, ant

Customer Service Executive - Lisburn

AI Enablement Manager

General Labourer

Head Cook

IBIS Budget - Housekeeping Manager

Senior Conflicts and Innovation Lawyer

Registered Nurse - Maternity Cover

Chef de Partie

Senior Information Security Analyst

Breakfast Chef

Sous Chef

Chef de Partie

Hotel Kitchen Team Leader

Hampton by Hilton - Breakfast Supervsior

Kitchen Porter

Team Member

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