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customer care coordinator jobs near manchester, gtm

Meeting and Events Sales Co-ordinator

Hotel Football -
Manchester

Quick apply

Job details

Permanent
Up to £28,560 a year
9 days ago

Benefits

Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Client engagement
Customer service
Stakeholder liaison
Customer relationship management
Organisational skills
Relationship management
Communication skills

Full job description

Meeting and Events Sales Co-ordinator

Hotel Football

up to £28,560 plus incentives

Location Description

Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families to corporate guests and foodies.

With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities, and versatile event spaces, all designed to take the experience to the next level.

As part of the Tribute Portfolio by Marriott, Hotel Football stands among a collection of independent hotels known for their character, creativity, and connection to the community. The partnership allows guests to enjoy the individuality and energy that define Hotel Football, alongside the global recognition and benefits of Marriott Bonvoy.

The culture of Hotel Football is what truly sets it apart. We believe in delivering world-class, welcoming service, where guests can relax as if they were at home, while still receiving top-class treatment from our passionate and dedicated team.

Job Description

We are looking for a Meetings & Events Sales Co-Ordinator to join our fabulous Meetings & Events Sales team.

Key Responsibilities:

Client Relationship Management: Build strong relationships with clients, understanding their needs and providing tailored solutions.
Event Coordination: Manage event details using Opera and other PMS systems, ensuring maximum yield and seamless execution.
Up-Selling: Identify and capitalise on opportunities to increase sales and conversion rates.
Site Visits: Conduct site visits to showcase venue features and advantages over competitors.
Post-Event Follow-Up: Conduct post-event calls to ensure client satisfaction and secure repeat business.
Support & Reporting: Assist the Meetings & Events Sales Manager with reporting and other tasks as required.

Experience:

Previous experience in hospitality or conference and events sales coordination is essential.
Communication Skills: Excellent communication skills with the ability to liaise with clients and colleagues at all levels.
Organisational Skills: Strong organisational and administrative skills with a keen eye for detail.
Technical Skills: Proficient in IT, with experience using Opera and other PMS systems.
Customer Focused: A commitment to delivering a high level of customer service.
Proactive: Ability to work under pressure, meet deadlines, and proactively manage your time and responsibilities.

Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Onsite Sports Facilities: including access to gym facilities and a football pitch, free for team members to use.
Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a Hotel Football team member, you get exclusive access to unbeatable travel discounts at our hotels.
Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Hotel Football and enjoy bonuses for every new recruit.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

Refine Your Search

customer care coordinator jobs in manchester, gtm

Meeting and Events Sales Co-ordinator

Care Co-ordinator (GP Administrator)

Hire and Sales Coordinator

Client Services Coordinator - Mandarin Speaking

Service Coordinator

Apprentice Hire Coordinator - Customer Service Practitioner Level 2

Data Quality Coordinator

Engineering Service Coordinator

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Assistant Hospitality and Event Co-ordinator

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Hotel Football

up to £28,560 plus incentives

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