Channel manager Work, Jobs in Faringdon, Oxf (with Salaries)

Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Computer literacy
- English
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Social Media Executive
TGJones —Swindon
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee discount
Quick apply
12d
Communications Officer
University of Oxford —Oxford
- £35,681 - £41,636 a year
- In-person
- Annual leave
- Employee discount
8d
Health and Wellness Sales Advisor
Boots —Witney
- £13.56 - £15.59 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
1d
Operational Travel and Transport Manager
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
2d
General Manager
NewFlex —Oxford
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Resourcer
Dexory —Wallingford
- CRM software
- Continuous improvement
- Recruiting
- Employee assistance programme
- Life insurance
Quick apply
11d
Demand Generation Marketing Manager
Pragma —Newbury
- Annual leave
- Employee discount
VodafoneThree - Collections Strategy Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Employee discount
9d
Impact Evidence & Evaluation Officer - Internal Applicants only
Oxford Brookes University —Headington
- £32,080 - £34,610 a year
- Part-time
- Hybrid work
- Writing skills
- University
- No degree
- Annual leave
10d
Business Development Manager
Corpay —Swindon
- Full-time
- Sales
- Customer service
- Communication skills
- Life insurance
Senior Campaign Manager
Oxford Nanopore Technologies —Oxford
- Full-time
- Marketing
- No degree
- Communication skills
3d
Senior Operations Manager - Fashion Ecommerce / Retail
Glassworks London —Marlborough
- Full-time
Quick apply
Programme Administrator
University of Oxford —Oxford
- £18.80 an hour
- Temporary
- Microsoft Outlook
- Doctoral degree
- Computer literacy
- Annual leave
- Employee assistance programme
5d
Product Marketing Manager
Dexory —Wallingford
- Analysis skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
5d
Specialist Service Consultant
Nationwide Building Society —Swindon
- From £27,500 a year
- Full-time
- Travel
- Organisational skills
- Financial services
11d
Head of Media
Nominet —Oxford
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager - CX - Enterprise Markets
Gamma —Newbury
- Full-time
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
Social Media & Marketing Lead
Dingley's Promise —Newbury
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Social media management
- Analytics
Quick apply
10d
Business Development Manager
Eitan Medical —Didcot
- Full-time
- CRM software
- Sales
- Computer literacy
Quick apply

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Escalation Resolution Associate

Tripadvisor -
Oxford

Quick apply

Job details

Full-time

Benefits

Employee assistance programme
Employee discount
Flexible schedule
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Case note recording
English
Conflict management
Customer support
Customer interaction
Typing

Full job description

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 3 times per week in our Oxford office. Attendance for day shifts, late/evening shifts will be home based.

Working Hours: 40 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. The shift will be from 12:00 AM UK time to 8:30 AM UK time. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays.

Who are we looking for?

As an Escalation Resolution Associate, you will support customers by resolving queries across phone, chat, and email, with a focus on delivering high-quality, consistent service.

You'll handle complex and escalated contacts, including cases with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You'll also support day-to-day operations by assisting with booking-related queries, providing basic technical guidance, and helping both customers and agents find clear, effective solutions.

You'll use a range of tools to review customer accounts, interpret policies, and resolve issues efficiently. You'll also partner with your Team Manager on projects that improve processes, team performance, and overall service delivery.

You will be responsible for highlighting opportunities to mitigate customer experiences to prevent reoccurrence by raising appropriate escalation forms for Supplier, Offline support or online issues. This will be a key part of your role.

This is a fast-paced environment where you'll take initiative, stay solution-focused, and step in where support is needed.

If you enjoy helping people and solving problems, this role could be a great fit.

Basis Requirements

Minimum broadband connection: 25MB download and 10MB upload via Ethernet (no Wi-Fi). Proof required
At least 6 months' experience in customer service (office or call centre)
Quiet home working environment with direct Ethernet connection
Strong written and spoken English
Confident typing, phone, and computer navigation skills
Ability to work in a high-pressure environment while maintaining quality
Flexibility to work across shifts, including weekends and public holidays

Additional Skills

Customer focus

Put customer needs first and show empathy in every interaction
Take ownership and follow through on issues
Handle conflict and set clear expectations
Identify needs and provide the right solutions

Communication

Communicate clearly and concisely with customers and colleagues
Keep accurate and thorough case notes
Understand issues quickly and respond appropriately
Write clear, grammatically correct responses

Problem solving

Approach problems logically and use sound judgment
Make timely, effective decisions for the customer
Stay curious and open to learning
Work independently and stay solution-focused
Prioritise tasks to manage workload effectively

Preferred qualifications

Previous call centre customer service experience
Experience supporting customers across multiple channels (phone, chat, email, social)
At least 6 months' experience handling escalated contacts with legal, regulatory, governmental, or PR considerations

What We Offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
"Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team.
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
Donation matching. Give back? Give more! We match qualifying charitable donations annually.
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
Health benefits. We offer great coverage and competitive premiums.
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].

If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!

#LI-JP

#LI-Hybrid

Quick apply

Refine Your Search

channel manager jobs in faringdon, oxf

Escalation Resolution Associate

Social Media Executive

Communications Officer

Health and Wellness Sales Advisor

Operational Travel and Transport Manager

General Manager

Resourcer

Demand Generation Marketing Manager

VodafoneThree - Collections Strategy Analyst

Impact Evidence & Evaluation Officer - Internal Applicants only

Business Development Manager

Senior Campaign Manager

Senior Operations Manager - Fashion Ecommerce / Retail

Programme Administrator

Product Marketing Manager

Specialist Service Consultant

Head of Media

Business Development Manager - CX - Enterprise Markets

Social Media & Marketing Lead

Business Development Manager

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