Technical support occupations Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Flexible schedule
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
14d
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
7d
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Travel
- Annual leave
- Employee discount
Quick apply
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
8d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
4d
IT Support Technician
OXTS —Bicester
- Full-time
- Computer literacy
- Communication skills
- Annual leave
Quick apply
5h
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
6d
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
Quick apply
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Implementation Support Executive
Whistl UK Ltd —Marlow
- £27,500 - £33,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
14d

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technical support occupations jobs near leighton buzzard, bdf

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Infosys -
Stevenage

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Job details

Qualifications

Technical troubleshooting
XML
Incident queue management
IT service management
Ticket management
Databases
Analysis skills
Service restoration
Ticket management systems
Application support
XSLT
Root cause analysis
Communication skills
Analytics

Full job description

Role – L2/L3 Support Engineer, Document Publishing COTS applications
Technology – ITIL, ITSM/ticketing tools, CMDB practices,
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications; exposure to multiple tools such as Boeing Spectrum Publisher Inmedius, RWS XPP, TrilogiView, TrilogiBuild, MediaWiki or similar is preferred.
XSLT and XML technology knowledge is preferred.
Document publishing workflow knowledge and Aerospace documentation experience are good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

technical support occupations jobs in leighton buzzard, bdf

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

1st Line Support Engineer

Senior IT Technical Support Analyst - fixed term contract

Technical Account Manager

IT Support Engineer

Systems Technician

Senior Technical Support Engineer

Customer Services Agent

Associate Technical Account Manager

IT Analyst, Field Support Engineer

IT Support Technician

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Microsoft Platform Support Engineer| Stevenage, UK

Technical Services Engineer

Workshop Engineer

Field Service Coordinator

Middleware Support Engineer| Stevenage, UK

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Implementation Support Executive

1st Line Service Desk Engineer

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