Early resolution Work, Jobs in Manchester, Eng (with Salaries)

Application Support Technician (8-Month Fixed Term)
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
11d
Management Trainee - North West
SIXT —Knutsford
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Continuous improvement
- Employee discount
Quick apply
5d
Payroll Specialist - Germany & UK Payroll expertise
Alvarez & Marsal —Manchester
- English
- Organisational skills
- Leadership
9d
Customer Motor Claims Handler
Zego —Halifax
- Full-time
- Hybrid work
- AI
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Manchester
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
4d
Billings & Collections Advisor - Kids Planet Central Support
Kids Planet Day Nurseries —Lymm
- Full-time
- Communication skills
- Life insurance
Quick apply
9d
Senior Commercial Claims Handler
AXA UK —Bolton
- Up to £40,000 a year
- Full-time
- Customer service
- Mentoring
- Training & development
- Annual leave
5d
Senior HR Advisor
Betfred —Warrington
- Full-time
- Hospitality
- Travel
- Human resources
- Employee assistance programme
Quick apply
Product Manager - Networking
Nimans Ltd —Manchester
- Up to £35,000 a year
- Hybrid work
- Business development
- Communication skills
- Marketing
- Free parking
Quick apply
3d
Business Analyst - D365 ERP
AO World —Bolton
- Travel
- Free parking
- Employee discount
Technical Lead
Verlingue —Manchester
- £50,000 a year
- Full-time
- Mentoring
- Computer skills
- Leadership
Quick apply
Customer Experience Manager - 12mth FTC
Footasylum —Manchester
- English
- Continuous improvement
- Communication skills
Senior Business Analyst
Together —Cheadle
- Full-time
- Analysis skills
- Agile
- Communication skills
Quick apply
9d
Stock & Supply Chain Manager
Flair Rugs —Glossop
- £55,000 - £65,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Team management
Fast Track Liability Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Writing skills
- Computer skills
- Employee discount
Quick apply
Commodity Buyer
Senior Aerospace BWT —Macclesfield
- Full-time
- Engineering
- Continuous improvement
- Computer skills
- Life insurance
- Sick pay
Quick apply
Technical Support Engineer
Scorpion Automotive —Chorley
- From £26,300 a year
- Full-time
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Head of HR & Internal Recruitment
Whitham Mills Engineering Limited —Middleton
- £52,000 - £57,000 a year
- Full-time
- Contracts
- In-person
- Training & development
- Free parking
Quick apply
12d

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Application Support Technician (8-Month Fixed Term)

Magentus -
Manchester

Apply Now

Job details

Temp to perm | Fixed term contract
£29,000 a year
11 days ago

Benefits

Free flu jabs
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Enhanced paternity leave
Sick pay

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
SQL querying
SQL
Service restoration
Customer support
Customer interaction
Linux
Application support
Remote diagnostics

Full job description

About Us

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.

At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.

The Role

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

The role is a 8-month fixed-term contract, with the possibility of becoming a permanent position

Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.

What You’ll Be Doing

On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.

Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.

What experience do I need

This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Knowledge and experience of the following is advantageous

SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System

Why Join Magentus?

Compensation package:

£29,000 per annum
Annual renumeration review and performance bonus programme

Hybrid Working

Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.

Our Leave Benefits

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

Apply Now

Refine Your Search

early resolution jobs in manchester, eng

Application Support Technician (8-Month Fixed Term)

Management Trainee - North West

Learning and Development Advisor

Payroll Specialist - Germany & UK Payroll expertise

Customer Motor Claims Handler

Service Desk Analyst - Shared Services

Senior Client Success Manager

Billings & Collections Advisor - Kids Planet Central Support

Senior Commercial Claims Handler

Senior HR Advisor

Product Manager - Networking

Business Analyst - D365 ERP

Technical Lead

Customer Experience Manager - 12mth FTC

Senior Business Analyst

Stock & Supply Chain Manager

Fast Track Liability Handler

Commodity Buyer

Technical Support Engineer

Head of HR & Internal Recruitment

I want to receive the latest job alerts for early resolution in manchester, eng

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