Customer care Work, Jobs in Combe Martin, Dev (with Salaries)

Email Marketing, CRM & Customer Lifecycle Executive
EQUIDRY Limited —South Molton
- £30,000 - £35,000 a year
- Full-time
- In-person
- Analytics
- Free parking
- Employee discount
Quick apply
6d
Retail Sales Assistant
Cotton Traders —Bideford
- Up to £12.71 an hour
- Customer service
- Computer literacy
- Merchandising
- Employee discount
Quick apply
13d
Receptionist (Part-time)
Riverside Park & Country Club —South Molton
- £12.71 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
12d
Barista
Costa Limited —Barnstaple
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
6d
Customer Sales Advisor
Halfords —Barnstaple
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Customer Assistant - Seasonal
Morrisons —Bideford
- Annual leave
- Employee discount
Quick apply
Customer Assistant - Online
Morrisons —Minehead
- Annual leave
- Employee discount
Quick apply
13d
Customer Service Representative
William Hill —Bideford
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Level 3 Business Administration Apprentice
Next Steps Education Ltd —Bideford
- £12,790 - £20,310 a year
- Part-time
- Customer service
- Microsoft Office
- Data entry
Quick apply
11d
Team Leader
Card Factory —Barnstaple
- Up to £13 an hour
- Customer service
- Leadership
13d
Administrator/Receptionist
Hartland Surgery —Bideford
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
Quick apply
3d
Customer Assistant Cash Office
Morrisons —Minehead
- Cash handling
- Annual leave
- Employee discount
Quick apply
13d
Receptionist
mydentist —Great Torrington
- From £12.97 an hour
- Part-time
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —Barnstaple
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Front desk
- Employee discount
Quick apply
10d
VISUAL MERCHANDISER
Primark —Barnstaple
- £13.43 an hour
- Weekend availability
- Customer service
- Organisational skills
5d
Customer Service Assistant - Cleaning
ESS Compass —Chivenor
- £12.76 an hour
- Part-time
- Organisational skills
Bakery Team Member
The Cornish Bakery —Bideford
- £8.05 - £12.80 an hour
- Full-time
- Customer service
- Cooking
- Bakery
- Employee assistance programme
- Employee discount
Quick apply
10d
Assistant Branch Manager
Travis Perkins —Braunton
- Full-time
- Customer service
- Negotiation
6d
Receptionist
Highwood Care Home —Bideford
- £12.71 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
Quick apply
3d
Barista/Coffee Shop Assistant
Dunelm —Barnstaple
- £8.00 - £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Restaurant

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Email Marketing, CRM & Customer Lifecycle Executive

EQUIDRY Limited
South Molton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Benefits

Free parking
Casual dress
Employee discount
Flexible schedule
Referral programme

Qualifications

Email marketing
Customer retention
Marketing campaign planning
Performance reporting in digital marketing
Lead generation
E-commerce
Customer segmentation
Customer relationship management
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
A/B testing
Multi-channel digital marketing campaigns
Promotional planning
Business lead generation
Customer acquisition
Copywriting
Analytics

Full job description

Email Marketing & CRM Executive

Location: South Molton, Devon (On-site)
Reports to: E-Commerce Manager
Hours: Full Time

About EQUIDRY & Drywalks

EQUIDRY is one of the UK's fastest growing equestrian brands, trusted by thousands of riders for market leading waterproof performance and innovative product technology.

Drywalks is our rapidly growing sister brand, creating premium waterproof clothing for dog walkers and outdoor enthusiasts.

As both brands continue to grow across the UK and internationally, we're looking for an ambitious and hands-on Email Marketing & CRM executive to take ownership of our email and SMS marketing across both businesses.

This is a unique opportunity to create a best-in-class CRM function from the ground up.

The Role

This is a hands on delivery role.

We are looking for someone who enjoys rolling up their sleeves and doing the work themselves.

If you're happiest briefing agencies or managing large teams, this probably isn't the role for you.

If you love building high performing CRM programmes yourself and want the opportunity to shape the future of two growing premium ecommerce brands, we'd love to hear from you.

You will own the entire customer lifecycle, from acquiring new email subscribers and converting first-time customers through to increasing customer lifetime value, loyalty and repeat purchase.

You will own the CRM trading calendar, ensuring campaigns support new product launches, seasonal events, promotions and key commercial periods. Working closely with the Ecommerce, Marketing and Creative teams, you will ensure CRM is a major driver of both customer acquisition and revenue growth.

You will personally be responsible for:

Developing and delivering the CRM and customer lifecycle activity across both EQUIDRY and Drywalks.
Planning and managing the CRM trading calendar, ensuring campaigns support product launches, seasonal events, promotions and key commercial periods.
Creating, designing, building and sending all email marketing campaigns across both brands.
Managing SMS marketing campaigns and ensuring they complement our wider marketing activity.
Building, maintaining and continually improving automated customer journeys using Klaviyo.
Growing our email and SMS subscriber database through effective lead generation, on-site sign-up forms and customer acquisition initiatives.
Creating customer segments to deliver personalised and relevant communications.
Increasing first-time customer conversion through engaging welcome journeys and lead nurturing.
Driving repeat purchases, customer retention and customer loyalty through effective lifecycle marketing.
Supporting the development and ongoing management of our loyalty and referral programmes.
Working closely with the Ecommerce, Marketing and Creative teams to ensure CRM supports wider business objectives.
Writing engaging, on-brand email and SMS content that reflects the tone and personality of both EQUIDRY and Drywalks.
Using customer data and purchasing behaviour to identify opportunities for personalisation, cross-selling and upselling.
Planning and carrying out A/B testing to improve campaign performance, customer journeys and conversion rates.
Monitoring campaign performance and using data and insights to continually improve results.
Maintaining high standards of CRM data quality, customer preferences, list hygiene and GDPR compliance.
Monitoring email deliverability and helping maintain the health of our customer database.
Producing regular reports on CRM performance, highlighting key insights, opportunities and recommendations.
Keeping up to date with CRM best practice, emerging technologies and new ideas to help improve customer engagement and commercial performance.
Taking ownership of the day-to-day CRM activity across both brands, continually looking for opportunities to improve the customer experience and grow revenue.

Experience Required

We're looking for someone who has hands-on experience creating and managing CRM campaigns and automated customer journeys within an ecommerce business.

You'll ideally have:

Strong knowledge of Klaviyo.

Experience with Shopify.

Experience managing SMS marketing platforms.

Strong understanding of customer segmentation and lifecycle marketing.

Experience building loyalty and referral programmes.

Understanding of deliverability, list hygiene and GDPR best practice.

Commercial mindset with a focus on revenue and profitability.

Confident analysing data and turning insight into action.

Excellent copywriting and attention to detail.

Success Measures

Email revenue
SMS revenue
Percentage of total revenue generated by CRM
Growth in subscriber database
Subscriber acquisition cost
Welcome flow conversion rate
Cart recovery rate
Repeat purchase rate
Customer lifetime value
Loyalty programme engagement
Referral programme performance
Deliverability and list health
Open rates, click rates and conversion rates
Overall commercial contribution of CRM

This role would suit someone looking to take the next step in their CRM career. You'll have the opportunity to take ownership of the entire CRM function across two growing ecommerce brands, with genuine autonomy to shape strategy, test new ideas and see the commercial impact of your work.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Employee discount
Flexible schedule
Free parking

Experience:

Email marketing: 2 years (preferred)
Customer retention: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer care jobs in combe martin, dev

Email Marketing, CRM & Customer Lifecycle Executive

Retail Sales Assistant

Receptionist (Part-time)

Barista

Customer Sales Advisor

Customer Assistant - Seasonal

Customer Assistant - Online

Customer Service Representative

Level 3 Business Administration Apprentice

Team Leader

Administrator/Receptionist

Customer Assistant Cash Office

Receptionist

Ground Floor - Team Member

VISUAL MERCHANDISER

Customer Service Assistant - Cleaning

Bakery Team Member

Assistant Branch Manager

Receptionist

Barista/Coffee Shop Assistant

I want to receive the latest job alerts for customer care in combe martin, dev

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