Web Work, Jobs in Stourbridge, Wmd (with Salaries)

Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Document Controller
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Digital Business Analyst (3-6 month contract)
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- APIs
- Agile
- SDLC
Quick apply
ServiceNow Developer
Capgemini —Birmingham
- Hybrid work
- Communication skills
Digital Marketing Assistant - External Relations - 107157 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Marketing
- Social media management
- University
- Annual leave
- Sick pay
6d
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- From £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
5d
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Creative Technologist/AI Specialist
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Remote
- AWS
- Presentation skills
- AI
- Employee assistance programme
- Employee discount
Quick apply
8d
AI Solutions Developer
Mills & Reeve —Birmingham
- Azure
- AI
Digital Business Analyst (Permanent)
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- APIs
- Agile
- SDLC
- Employee assistance programme
- Employee discount
Quick apply
Software Engineer, iOS Core Product - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- Communication skills
12d
Senior Software Developer
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Software Engineering Manager (Customer Digital Experience)
BT —Birmingham
- AWS
- Agile
- AI
Marketing Communications Executive
Sencon (UK) Ltd —Droitwich
- From £32,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Front End Developer
Department for Work and Pensions —Birmingham
- £57,946 - £80,664 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
5d
Scrum Master
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Digital Product Owner- 12 month FTC
Halfords —Redditch
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
- Annual leave
- Employee discount
Social Media Executive
Chameleon Web Services —Birmingham
- Full-time
- Presentation skills
- Free parking
- Flexible schedule
Senior Front End Software Engineer
BT Group —Birmingham
- Hybrid work
- Master's degree
- Analysis skills
- AI
1d
Cloud Operations Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £55,000 - £75,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick apply
6d

I want to receive the latest job alerts for web in stourbridge, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Support Analyst

SeadOak
Birmingham

Quick apply

Job details

Graduate | Full-time | Part-time upon request
£26,000 - £30,300 a year

Benefits

Free parking
Profit sharing
Employee mentoring programme
Flexitime
Company pension
Company events
Free or subsidised travel
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Technical troubleshooting
ConnectWise
Desktop support
Driving Licence
Microsoft Outlook
Incident management
Web development
BMC Remedy
LAN
Microsoft Office Suite
Windows
Network infrastructure
Firewall
Continuous improvement
Computer hardware
Network Protocols
IT support
Technical support incident logging
Computer networking
Network support
Technical writing
Mac OS
ServiceNow
Customer support
Linux
Communication skills
CompTIA A+

Full job description

Job Summary

We are seeking a dynamic and highly skilled Senior Support Analyst to join our technology support team. In this role, you will be the go-to expert for resolving complex technical issues, providing exceptional customer service, and ensuring the seamless operation of IT systems across the organization. Your expertise in computer networking, software troubleshooting, and various operating systems will drive efficient support processes and enhance user satisfaction. This position offers an exciting opportunity to lead support initiatives, collaborate with cross-functional teams, and contribute to the continuous improvement of our IT environment.

Duties

Provide advanced technical support for hardware, software, network connectivity, and operating systems including Windows, macOS, and Linux.
Troubleshoot and resolve issues related to computer hardware, desktop support, VPN access, firewalls, and LAN/WAN networks.
Manage and escalate incidents using tools such as BMC Remedy, ServiceNow, and Jira to ensure timely resolution.
Support users with help desk requests via phone, email, or remote access tools while maintaining high levels of customer service.
Assist with configuring and maintaining network components like routers, switches, firewalls, and VPNs to ensure secure connectivity.
Document technical issues thoroughly and develop solutions or workarounds for recurring problems.
Collaborate with IT teams to implement system upgrades, patches, and security protocols that improve overall system stability.

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture and protocols.
Proven experience in software troubleshooting across multiple operating systems such as Windows, macOS, and Linux.
Excellent communication skills with the ability to explain technical information clearly to non-technical users.
Excellent written communication is critical.
Proficiency in IT support tools like Connectwise, Jira, for incident management and tracking.
Familiarity with Microsoft Office 365 applications.
Excellent Microsoft Outlook trouble shooting
Experience supporting and documenting desktop hardware components including peripherals and computer hardware maintenance.
Understanding of security measures including firewalls, VPNs, and network security best practices.
Minimum of 2 years full time commercial IT support experience required.
Experience in web development, SEO, or digital marketing would be beneficial, but not essential.

SeadOak provides 7 day international support in partnership with another IT company. This is role is predominantly 9-5 at the SeadOak office. There is a need to work a minimun of one evening till 8pm or early morning from 7am each week. There is also a need to covering other members of staff taking leave on Saturday or Sunday, but not both. Weekend cover can be done from home.

Join us as a Senior Support Analyst to leverage your technical expertise in a fast-paced environment where your problem-solving skills will make a real difference! We value proactive individuals who thrive on delivering top-tier support while continuously enhancing their skills in a collaborative setting.

Pay: £26,000.00-£30,300.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Flexitime
Free or subsidised travel
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Birmingham B30 1HH: reliably commute or plan to relocate before starting work (required)

Application question(s):

If looking for a part time role, how many hours are you willing to work?

Education:

Diploma of Higher Education (required)

Licence/Certification:

Full UK Drivers Licence (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Birmingham B30 1HH

Quick apply

Refine Your Search

web jobs in stourbridge, wmd

Senior Support Analyst

Document Controller

Digital Business Analyst (3-6 month contract)

ServiceNow Developer

Digital Marketing Assistant - External Relations - 107157 - Grade 5

IT Engineer

Graduate Technical Business Analyst, Birmingham

Creative Technologist/AI Specialist

AI Solutions Developer

Digital Business Analyst (Permanent)

Software Engineer, iOS Core Product - Birmingham, United Kingdom

Senior Software Developer

Software Engineering Manager (Customer Digital Experience)

Marketing Communications Executive

Senior Front End Developer

Scrum Master

Digital Product Owner- 12 month FTC

Social Media Executive

Senior Front End Software Engineer

Cloud Operations Manager

I want to receive the latest job alerts for web in stourbridge, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected