Network analyst Work, Jobs in Yateley, Ham (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
14d
Assistant Analyst
European Bank for Reconstruction and Development —London
- Microsoft Powerpoint
- Computer literacy
- English
16h
Solution Design Analyst
Gist Limited —Basingstoke
- Up to £64,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Work from home
5d
Leakage Optimisation Analyst
Thames Water Utilites —Ashford Common
- £34,320 - £38,000 a year
- Full-time
- Salesforce
- Communication skills
- Analytics
- Annual leave
8d
Commercial Estimator
Indigo Networks —Reading
- Up to £42,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
9d
Dual Asbestos Surveyor / Analyst
Tetra Tech —Guildford
- Overtime
- Continuous improvement
- Quality control
9d
Dealer Payment Analyst
BYD Europe —Uxbridge
- Continuous improvement
- Data entry
- Organisational skills
- Annual leave
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Senior Commercial Data Analyst
Cazoo —Richmond
- Hybrid work
- Agile
- Employee discount
- Referral programme
Data Scientist
Pragma —Newbury
- Machine learning
- Annual leave
Acoustic Logging Technician
Tetra Tech —Basingstoke
- Overtime
- Schematics
- Communication skills
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Commercial Finance & Transformation Analyst
Yum! Brands —Woking
- Hybrid work
- Continuous improvement
- Analytics
Senior Data Engineer
Sovos Compliance —Farnborough
- Communication skills
- Life insurance
Quick apply
13d
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Costing Manager
Royal Surrey NHS Foundation Trust —Guildford
- £59,798 - £67,020 a year
- Full-time
- Team management
- Communication skills
6d
AI Security Researcher
Roke —Woking
- Full-time
- Research
- Machine learning
- AI
Market Analysis Specialist
John Crane —Slough
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
5d
AI Security Researcher
Roke Manor Research Limited —Woking
- Research
- Machine learning
- AI

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IT Support Analyst

Encore Global -
Uxbridge

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Job details

Full-time
£30,000 - £34,000 a year
14 days ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
Ticket management
Microsoft Exchange
Adobe Creative Suite
Analysis skills
Service restoration
Computer hardware
Remote access software
Mobile device management
TeamViewer
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Remote diagnostics
Intune
Mobile devices

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

network analyst jobs in yateley, ham

IT Support Analyst

Assistant Analyst

Solution Design Analyst

Leakage Optimisation Analyst

Commercial Estimator

Dual Asbestos Surveyor / Analyst

Dealer Payment Analyst

Senior IT Customer Support Analyst, Desktop Support

Senior Commercial Data Analyst

Data Scientist

Acoustic Logging Technician

2nd Line Support Analyst

Service Desk Analyst - 6 Months Contract

Commercial Finance & Transformation Analyst

Senior Data Engineer

3rd Line Support Analyst

Costing Manager

AI Security Researcher

Market Analysis Specialist

AI Security Researcher

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