Technical support occupations Work, Jobs in Bathampton, Som (with Salaries)

Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
NOC (Network Operations Centre) Support Technician:
DT Communications Ltd —Bristol
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
Digital Learning Specialist
Burges Salmon —Bristol
- Hybrid work
- Microsoft Office
- Training & development
- Communication skills
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
8d
Software Trainer
Mayden —Bath
- £40,000 a year
- Monday to Friday
- Hybrid work
- Public speaking
- Travel
- Training & development
- Annual leave
Part Time Technical Demonstrator: 3D Design
Bath Spa University —Bath
- £13,580 - £15,077 a year
- Part-time
- Hybrid work
- University
- Organisational skills
- Annual leave
- Employee assistance programme
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
IT Service Desk Technician
Ayvens —Bristol
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
1d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Workplace Engineer
Capgemini Sogeti —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Continuous improvement
- Organisational skills
- Training & development
Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Change Trainer
TLT —Bristol
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Organisational skills
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Computer networking
- SharePoint
- In-person

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technical support occupations jobs near bathampton, som

Product Technical Support Engineer - TMS

Atlas Copco Group -
Clevedon

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Microsoft Excel
Microsoft Outlook
Schematics
Stakeholder collaboration
Stakeholder liaison
Engineering
English
Microsoft Office Suite
Transportation management systems
Content creation
Continuous improvement
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Training & development
Communication skills

Full job description

Your role

Mission for this role is to provide advanced technical expertise to support customer applications, service teams, and field engineers for Thermal Management Solutions (TMS). This role acts as a critical interface between customers, field service, engineering, and service training, ensuring robust application solutions, effective troubleshooting, and continuous improvement through best known methods (BKMs), SOPs, and characterization data

Key Responsibilities:

Customer & Application Support

Assist site teams and customers with TMS APP use when there are issues
Monitor shared support email account to assist customers in a timely manner
Support customers with new parts introductions and complex application solutions, ensuring optimal TMS performance.
Guide customers and internal teams on best-known methods (BKMs) for TMS solutions and applications.
Perform customer site inspections to assess product performance, gather feedback, support on-the-job training, and identify opportunities for new product or solution development.
Provide guidance on customer-centric software configurations tailored to specific application and process requirements.

Installation & Field Support

Provide initial installation support and technical guidance
Act as a level 4 technical escalation point for complicated troubleshooting scenarios requiring advanced expertise
Support customers as required during critical or non-standard service events

Technical Expertise & Troubleshooting

Serve as a technical specialist for complex TMS issues
Support characterization testing activities by assisting with data collection at customer sites and validating system performance
Work with other technical support engineers (hardware and software) to assist internal and external customers with their needs

Documentation & Knowledge Development

Write and maintain Standard Operating Procedures (SOPs) for service, installation, and application support.
Author technical reports
Ensure documentation is clear, accurate, and suitable for both internal and customer-facing use.
Help with TMS APP content generation

Training & Knowledge Transfer

Provide technical input and information feeds to the service training program.
Support added training needs for service teams, including content development, technical reviews, and occasional delivery of advanced training sessions.
Act as a subject matter expert (SME) to continuously raise technical capability across the service organization.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Do you have:

Degree in a science/engineering field or equivalent experience in a relevant discipline
Relevant Previous experience (3+ yrs ) in technical support, service engineering, or application engineering roles.
Proven ability to troubleshoot complex, multi-disciplinary systems in customer environments
Understand electrical schematics, mechanical drawings, and comfortable with the use of software as a tool
Experience with multimeters, data recorders, and signal generators
Working in semiconductor fabs is a plus
Strong understanding of thermal management systems, heating systems, fluid control, sensors, or related industrial equipment is an advantage
Good organizational and communication skills and problem solving with customers
Familiarity with software configurations, control systems, and system diagnostics is desirable
Basic technical writing skills (SOPs, BKMs, and customer reports)
Ability to work effectively with cross-functional teams
Comfortable working at customer sites and communicating with both technical and non-technical stakeholders
Fluent spoken and written English is essential
Ability to speak another language is a plus
Microsoft operating system and following office suite of products: Excel, Power Point, Word, Outlook
Ability to estimate work effort and provide estimates
Excellent team player that is able to communicate and navigate diverse teams required

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role requires you to work on-site at our Product Company in Clevedon, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Tracey Brailey

Company: Atlas Copco Group

Functional area:

Engineering

Location:

UK - United Kingdom

City:

Clevedon

On-site/remote:

On-Site

Brand:

Edwards

Company Name:

Edwards Ltd

Date of Posting:

July 17, 2026

Last day to apply:

August 31, 2026

Apply for this position

Apply Now

Refine Your Search

technical support occupations jobs in bathampton, som

Product Technical Support Engineer - TMS

Service Desk Engineer

NOC (Network Operations Centre) Support Technician:

2nd Line IT Support Technician

Digital Learning Specialist

Microsoft Support Engineer

Technical Account Manager

Software Trainer

Part Time Technical Demonstrator: 3D Design

IT Applications Support Technician

Application Support Engineer (3rd Level)- Bristol

Customer Support Advisor

IT Service Desk Technician

Senior Service Desk Analyst

Workplace Engineer

Digital Adoption Advisor

Vacancy 2: Support Technician

Change Trainer

Workplace Engineer

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

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