1st line support Work, Jobs in Micheldever, Ham (with Salaries)

Manager of Support Engineering
Benifex —Southampton
- Remote
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
Support Groups Lead (Support Groups) – Trans Mental Wellbeing Charity
Beyond Reflections —Southampton
- £12.71 - £15.00 an hour
- Part-time
- Hybrid work
- Mentoring
- Organisational skills
- In-person
Quick apply
Local Welfare Business Support Officer
Portsmouth City Council —Portsmouth
- £16,943 - £19,236 a year
- Customer service
- Communication skills
7d
Work Based Learning Assessor- Early Years (Level 2 & 3)
Itchen Sixth Form College —Southampton
- £20.98 an hour
- Hybrid work
- Mentoring
- Communication skills
- Teaching
- Free parking
- Employee assistance programme
7d
Marketing & Communications Assistant
West Berkshire Council —West Berkshire
- £22,381 a year
- Full-time
- Social media management
- School
- Marketing
7d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Staff Systems Marketing Engineer - Comms Segment
Analog Devices —Newbury
- Full-time
- Travel
- Communication skills
- Marketing
12d
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
MRO Mechanical Technician
Boeing —Middle Wallop
- Maintenance
- English
- Continuous improvement
- Life insurance
Mental Health Transport Technician – Basingstoke - Hampshire
Secure 24 Support Ltd —Basingstoke
- From £12.71 an hour
- Overtime
- Employee assistance programme
Quick apply
1d
Field Services Coordinator (Part-Time, 14-Month FTC)
UK Connect —Farnborough
- Up to £24,800 a year
- Part-time
- School
- Free parking
- Annual leave
Quick apply
Teaching Assistant – Join Our Supply Team
Oasis Community Learning —Southampton
- Temporary
- Experience working with children
- Organisational skills
- Communication skills
7d
Senior Accountant
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Hybrid work
- Analysis skills
- School
1st Fix Carpenter
Go Modular Technologies (UK) —Southampton
- Full-time
- Carpentry
- Schematics
- Quality control
Senior Employee Services Administrator - Payroll
QinetiQ —Amesbury
- £30,000 - £33,000 a year
- Full-time
- Continuous improvement
- Business
- Communication skills
- Employee discount
- Sick pay
2d
Sonographer - Fixed Term Contract
TFP Fertility —Southampton
- Computer literacy
- Computer skills
- Communication skills
- Free parking
5d
Senior Fellow in ENT (Head & Neck)
University Hospital Southampton NHS Foundation Trust —Southampton
- £67,325 - £76,582 a year
- Weekend availability
- Time management
- Annual leave
- Employee discount
7d
MS Dynamics NAV Support Technician with Systems Development
Aspinal of London —Fernhurst
- Full-time
- Hybrid work
- Computer Science
- No degree
- APIs
- Employee discount
Quick apply
Sales and Marketing Lead - IT
Microbyte Solutions Ltd —Farnborough
- Full-time
- Business development
- Communication skills
Quick apply
Department Manager
GOOUTDOORS —Southampton
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
1d

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1st line support jobs near micheldever, ham

Manager of Support Engineering

Benifex -
Southampton

Apply Now

Job details

Benefits

Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Technical support
Continuous improvement cycles oversight
Team management
Organisational skills
Leadership
Communication skills
Operations leadership experience

Full job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

Coach, Develop and Grow a Support Engineering team, creating an environment where individuals can thrive and progress
Take ownership of a critical function during a major transformation
Shape how a high-performing technical team operates, improving delivery, quality, and efficiency at scale
Work closely with senior leadership to translate strategy into real operational outcomes and team performance
Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

As Manager of Support Engineering, you will play a key role in scaling and leading a rapidly growing team as part of a newly structured global support function. Reporting to the Director of Support Engineering, you will oversee a team responsible for complex 3rd line technical issues and defect resolution, ensuring high-quality delivery and adherence to SLAs. This is a hands-on leadership role where you will drive operational excellence while building team capability and performance. You will also contribute to a broader transformation, helping to embed best practices, improve processes, and support the growth of a world-class Support Engineering function.

Responsibilities

Lead, coach, and grow a team of Support Engineers, fostering a high-performance and collaborative culture
Take ownership of day-to-day Support Engineering operations, including workload management, escalations, and SLA delivery
Oversee the resolution of complex 3rd line technical issues and out-of-warranty defects
Drive operational improvements as the team scales, ensuring consistency, quality, and efficiency
Collaborate with global support teams across 1st, 2nd, and 3rd line functions to deliver a seamless service
Monitor performance metrics and implement data-led improvements across team processes
Support the expansion of the team, contributing to hiring, onboarding, and capability building
Partner with senior stakeholders to align on priorities, surface risks, and ensure effective execution

What are we looking for?

Proven experience leading technical support or engineering teams
Strong people leadership skills, with the ability to coach, develop, and scale teams effectively
Experience delivering operational excellence, particularly in high-volume or rapidly growing environments
A hands-on approach with the ability to manage both technical delivery and team performance
Strong organisational and communication skills
Accountable and delivery-focused mindset, with a clear sense of ownership and follow-through

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Apply Now

Refine Your Search

1st line support jobs in micheldever, ham

Manager of Support Engineering

Support Groups Lead (Support Groups) – Trans Mental Wellbeing Charity

Local Welfare Business Support Officer

Work Based Learning Assessor- Early Years (Level 2 & 3)

Marketing & Communications Assistant

Local IT Lead

Staff Systems Marketing Engineer - Comms Segment

2nd Line Engineer - Yateley

MRO Mechanical Technician

Mental Health Transport Technician – Basingstoke - Hampshire

Field Services Coordinator (Part-Time, 14-Month FTC)

Teaching Assistant – Join Our Supply Team

Senior Accountant

1st Fix Carpenter

Senior Employee Services Administrator - Payroll

Sonographer - Fixed Term Contract

Senior Fellow in ENT (Head & Neck)

MS Dynamics NAV Support Technician with Systems Development

Sales and Marketing Lead - IT

Department Manager

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