Deputy director, head of ai assurance Work, Jobs in Parbold, Lan (with Salaries)

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Quick apply
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Senior Strategist / CX Consultant

VML/WPP Enterprise Solutions
Manchester

Quick apply

Job details

8 days ago

Benefits

Company pension

Qualifications

Facilitation
Research
E-commerce
Product development
Workshop facilitation experience
Leadership

Full job description

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Senior CX Consultant wanted to join our Customer Experience team.

The opportunity

This is an amazing opportunity for an experienced CX Consultant, to join our rapidly expanding CX team, where you will work alongside Leads in UX and UI design, Optimisation and Consulting.

Reporting into the Head of UX & CX Consultancy, this role serves as a SME for the consulting Customer Experience and Employee Experience offering.

What you'll be doing

As CX Consultant, you'll be a natural problem solver, who has planned, run and delivered customer experience optimisation and/or transformation projects across customer touchpoints (physical & digital).
You will be an expert at getting under the hood of complex problems, facilitating workshops, and using design-thinking methods and techniques to improve digital products, services and enable organisations to embrace design-thinking and customer centric practices.
You'll pride yourself on your can-do attitude, flexible approach and ability to adapt processes to best suit client briefs.
As a thought leadership in customer experience, you will have a high-level understanding of eCommerce technology, and be able to communicate effectively at all levels, including C-Level stakeholders.

What we want from you

You will have experience supporting Clients with CX consultancy services – concentrating (albeit not exclusively) on new product development, roadmap definition, experience management and support in the creation of business cases
Have in depth experience of CX for eCommerce and influencing physical and digital journey's
Experienced designing and leading CX engagements and facilitating workshops
Experience Strategically leading the development of CX consultancy propositions and go-to-market strategies, helping scope new client engagements and involvement in pitches
Prior Experience Creating frameworks and approaches to key CX consultancy offerings to give structure and confidence to customers.
Contribute strategically to CX frameworks and tools, such as blueprinting, service ideation, journey mapping, and present to both to working groups and C-Suite.
Understanding of research methodologies, and ability to contribute to definition of research projects and utilise insights
You will bring together CX, data and tech services to run joined up consultancy engagements for brands and retailers
You will bring new ways of working, innovative ideas and experiences to our teams and be passionate about making the difference both in the short term but also embedding these into the longer-term culture of our Business
You will help grow your client's business by helping them develop their CX and EX initiatives and roadmap

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

How we use AI in the recruitment process:
To ensure more focused and engaging conversations, we leverage AI in our recruitment process exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time. Opting out will not impact the outcome of the interview process

#LI-EMEA

About WPP

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to WPP (VML/WPP Enterprise Solutions). Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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deputy director, head of ai assurance jobs in parbold, lan

Senior Strategist / CX Consultant

Senior Conduct and Compliance Manager

Deputy Company Secretary

Head of Architecture

Deputy Headteacher

Deputy Diocesan Safeguarding Officer

Corporate Director of Nursing and Quality

Deputy Director of Nursing Manchester Local Care Organisation MFT

Technical Project Director

HR Administrator

Senior IT Service Manager

Clinical Skills and Simulation Lecturer

Enterprise Architect

Associate Head of School Medicine

Senior Category Manager - FTC

Business Development Manager - Emergency Services (Police)

Head of Demand Generation

Chair and Head of Department of Biochemistry, Cell and Systems Biology

Director of Nursing - UEC and Emergency Care Clinical Group

Lead Developer

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