Software support analyst Work, Jobs in Silchester, Ham (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
3d
Associate Business Analyst
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- Microsoft Excel
- Sales
- Annual leave
Quick apply
6d
Pricing Analyst
Allianz —Guildford
- £41,000 - £43,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Employee discount
1d
Data Scientist
BAE Systems —Frimley
- Hybrid work
- Machine learning
- APIs
- Communication skills
Apprentice Service Delivery Analyst
Intec Business Colleges —Reading
- £16,000 a year
- Temporary
- Customer service
- IT
- In-person
Quick apply
13d
Lead Portfolio Analyst
Tempcover —Fleet
- Full-time
- Hybrid work
- Azure
- Management
- SQL
- Work from home
- Employee assistance programme
Quick apply
Big Data - Software Developer
Computewell —Slough
- Azure
- Oracle
- Computer Science
Principal Java Engineer - Backend Platform
Hawk-Eye Innovations (HEI) —Basingstoke
- £76,340 - £100,340 a year
- Full-time
- Hybrid work
- Java
- AWS
- Contracts
- Annual leave
- Employee discount
Senior Developer
Menzies LLP —Woking
- Full-time
- Hybrid work
- Azure
- Java
- SQL
5d
Sr. Principal Analyst, Microsoft Contract Negotiations & Licensing
Gartner —Egham
- Full-time
- Remote
- Oracle
- AWS
- Analysis skills
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
4d
HubSpot CRM Specialist
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Annual leave
- Life insurance
Quick apply
Project and Change Manager
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- PMP
- ERP systems
- Project management
Principal/Senior .NET Developer
Infor —Farnborough
- English
- Java
- AWS
AI Governance and Product Security Analyst
Lenovo —Farnborough
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Life insurance
AI Security Researcher
Roke —Woking
- Full-time
- Machine learning
- Software development
- AI
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- Azure
- Management
- English
- Language training provided
- Flexible schedule
Senior Data Engineer
Sovos Compliance —Farnborough
- Azure
- Salesforce
- ERP systems
- Life insurance
Quick apply
2d
GM/Director of Product BigChange
BigChange —Reading
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
8d
CSS Field Service Engineer
Roke Manor Research Limited —Woking
- Military
- Engineering
- Driving

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
3 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
ITIL
DNS
Mac OS
IT
TCP/IP
Communication skills
VPN

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

software support analyst jobs in silchester, ham

Service Desk Analyst

Associate Business Analyst

Pricing Analyst

Data Scientist

Apprentice Service Delivery Analyst

Lead Portfolio Analyst

Big Data - Software Developer

Principal Java Engineer - Backend Platform

Senior Developer

Sr. Principal Analyst, Microsoft Contract Negotiations & Licensing

Route Optimisation Officer

HubSpot CRM Specialist

Project and Change Manager

Principal/Senior .NET Developer

AI Governance and Product Security Analyst

AI Security Researcher

Lead Security Operations Center Analyst (f/m/d)

Senior Data Engineer

GM/Director of Product BigChange

CSS Field Service Engineer

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