Web publisher Work, Jobs (with Salaries)

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Publisher Technical Account Manager (AdTech)

PubMatic -
London

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Job details

£60,000 - £70,000 a year
3 days ago

Benefits

Annual leave

Qualifications

Jira
Fiddler
Technical troubleshooting
Report generation
Stakeholder collaboration
PMP
Client engagement
Technical support
Analysis skills
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

About the Role

Join PubMatic's Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you'll sit at the intersection of ad technology, client success, and operational delivery. You'll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

What You'll Do

Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
Respond to and resolve integration issues, discrepancies, and brand safety escalations
Generate and interpret performance reports, turning data into clear client insights
Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You'll Bring

Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
Strong analytical skills, with experience working with complex datasets to identify trends and root causes
Confidence using Excel for analysis and reporting
Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
Ability to manage onboarding, client support, and optimisation simultaneously
Clear communication skills, with the ability to explain technical concepts to a range of audiences
A structured, detail-oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic's good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.

On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: Our benefits package supports employees' health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.

Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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