it support Work, Jobs in cumbernauld (with Salaries)

2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Global Senior, IT Systems Administrator
Chromalloy —Glasgow
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
Quick apply
On-site Support Engineer
Getronics —Glasgow
- Full-time
- Customer service
- Windows
- In-person
- Referral programme
End User Services Team Lead
Weir Group —Glasgow
- Full-time
- Windows
- Leadership
- Communication skills
Technical Team Leader (Application Support)
CGI —Glasgow
- Full-time
- Java
- SQL
- JavaScript
Quick apply
7h
Application Support Engineer
Unicard —Glasgow
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Systems Engineer
Ericsson —Glasgow
- Oracle
- No degree
- Linux
6d
Technical Support Engineer
Yunex Traffic —Motherwell
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
10d
Client Services Associate
AccessFintech —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
Quick apply
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Customer service
- Business
- Communication skills
2nd Line Engineer (onsite) - Glasgow / Edinburgh
CBRE —Glasgow
- Full-time
- Software troubleshooting
- English
- Windows
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply
Systems Analyst (Business Transformation, Property Management) - 12 months FTC
CBRE —Glasgow
- Full-time
- Hybrid work
- Accounting
- Communication skills
5d
Senior Live Service Analyst (UKSV)
Cabinet Office —Glasgow
- £37,922 - £41,992 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Presentation skills
- Annual leave
9h
Graduate Managed Services Engineer
Smarter Grid Solutions —Glasgow
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply
Field Service Engineer
Getronics —Glasgow
- £24,600 - £27,700 a year
- Full-time
- Customer service
- IT
- Business
- Referral programme
Senior Technician - French Speaker
Convatec —Stirling
- Full-time
- English
- Computer networking
- Warehouse experience
Senior Support Systems Engineer (UK)
Simera Sense —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
2h

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Global Senior, IT Systems Administrator
Chromalloy —Glasgow
This hybrid role (1–2 days on-site, 3–4 remote) blends hands-on site support with Tier III engineering and security-focused improvement of our Tiger proprietary…
£50,000 - £65,000 a year
Quick apply
Graduate Management Trainee - Ayr
Enterprise Mobility —Ayr
Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of…

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2nd Line Technical Engineer

Redsquid Communications -
Glasgow

Quick apply

Job details

Full-time

Qualifications

Azure
Technical support
Microsoft Office
IT support
SharePoint
Communication skills
Active Directory
Intune

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing,configuring& troubleshootinghardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keepingall backend systems up to date.
Ensuring that customer information and documentation on our systems isaccurate.
Providingproactive advice on bestpracticeand approaches for our customers.
Supporting onproject delivery work as needed.
Consistentlydevelopingyour skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First timefix forissues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform–essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnectServices

Who you are:

You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

it support jobs in cumbernauld

2nd Line Technical Engineer

Global Senior, IT Systems Administrator

On-site Support Engineer

End User Services Team Lead

Technical Team Leader (Application Support)

Application Support Engineer

Systems Engineer

Technical Support Engineer

Client Services Associate

Technical Business Support Consultant

2nd Line Engineer (onsite) - Glasgow / Edinburgh

Senior IT Engineer - T3

Systems Analyst (Business Transformation, Property Management) - 12 months FTC

Senior Live Service Analyst (UKSV)

Graduate Managed Services Engineer

Field Service Engineer

Senior Technician - French Speaker

Senior Support Systems Engineer (UK)

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