Technical support associate Work, Jobs in Cardiff, Wls (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
6d
Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Academy Penetration Testing Consultant
Bridewell —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Travel
- Mentoring
Quick apply
13d
Senior Business Insights Associate
Royal Bank of Canada —Cardiff
- Full-time
- Data analysis skills
- SQL
- Analysis skills
10d
Senior Critical Environment Technician (Shift Lead)
Microsoft —Newport
- £41,400 - £57,900 a year
- Full-time
- Azure
- Microsoft Office
- Travel
13d
Senior/Principal/Associate Ornithologist
AECOM —Cardiff
- Full-time
- Hybrid work
Research & Innovation Associate in Aquatic Methane Emissions
University of Bristol —Bristol
- £39,906 - £50,253 a year
- Full-time
- School
4d
Senior Project Manager - Southwest region
Rowfield —Cardiff
- Hybrid work
- Project management
- Contracts
Quick apply
Senior Surveyor / Associate Director - Building Consultancy - Cardiff
Lambert Smith Hampton Ltd —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Experienced Solicitor/CILEX Lawyer/Associate - Motor Injury
DAC Beachcroft —Newport
- Hybrid work
- Negotiation
Quick apply
Surveyor - Cabot Circus
JLL —Bristol
- Organisational skills
- IT
- Communication skills
Associate Group Leader / Animal Unit Manager
Charles River Laboratories —Portishead
- Full-time
- Management
- Doctoral degree
- Sales
- Paid training
- Annual leave
6d
Senior Architect (Workplace / Commercial)
Stride Treglown —Bristol
- Full-time
- Bachelor's degree
- Leadership
Quick apply
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Associate - Ground Investigation
Tetra Tech —Cardiff
- Hybrid work
- Engineering
- Master's degree
- IT
Associate - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
13d
Joiney CAD Techician
Sonabuild —Bridgend
- £33,000 - £40,000 a year
- Full-time
- AutoCAD
- Engineering
- Organisational skills
Quick apply
11d
Electrical Engineer
Anheuser-Busch —Magor
- £52,967.68 a year
- 12 hour shift
- Schematics
- Maintenance
- Programmable logic controllers
- Employee assistance programme
Graduate Joinery CAD Techician Bridgend
Sonabuild —Bridgend
- £33,000 a year
- Full-time
- AutoCAD
- Engineering
- Organisational skills
Quick apply
14d

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technical support associate jobs near cardiff, wls

Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support associate jobs in cardiff, wls

Product Support Associate

Associate, Analyst NAA Operations CoE, Audit and Assurance - Permanent/ 12 Month FTC/ Secondment

Academy Penetration Testing Consultant

Senior Business Insights Associate

Senior Critical Environment Technician (Shift Lead)

Senior/Principal/Associate Ornithologist

Research & Innovation Associate in Aquatic Methane Emissions

Senior Project Manager - Southwest region

Senior Surveyor / Associate Director - Building Consultancy - Cardiff

Experienced Solicitor/CILEX Lawyer/Associate - Motor Injury

Surveyor - Cabot Circus

Associate Group Leader / Animal Unit Manager

Senior Architect (Workplace / Commercial)

Data Center Critical Environment Technician Manager

Process Operator

Associate - Ground Investigation

Associate - Commercial Property

Joiney CAD Techician

Electrical Engineer

Graduate Joinery CAD Techician Bridgend

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