Line support service desk Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Free parking
Quick apply
2d
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
11d
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
2d
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Leeds
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
Head of Industrial Strategy and Promotion (12-month maternity leave cover)
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Senior Geotechnical Engineer/Engineering Geologist
Civic —Leeds
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d
Casual HGV Driver/Demonstrator
Horizon Platforms —Normanton
- Driving
Warehouse Operative
gategroup —Leeds
- £13.01 an hour
- Overtime
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
11d
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Microsoft Access
- Azure
- AWS
- Work from home
- Employee assistance programme
Quick apply
4d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- Computer networking
- In-person
- Employee assistance programme
- Employee discount
Quick apply
4d
IT Support Technician
Mabey Hire —Ravensthorpe
- Full-time
- Travel
- School
Quick apply
5d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Lettings Consultant
Smart Group —Leeds
- £25,550 - £28,000 a year
- Full-time
- CRM software
- Customer service
- IT
- Sick pay
Quick apply
10d
Delivery Manager
HM Courts & Tribunal Service —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
4d

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Service Desk Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
GPhC
Relationship management
Communication skills
NMC

Full job description

Role: Service Desk Manager

Location: We operate a hybrid schedule, meaning 3-4 days a week in the office based at Thorpe Park, Leeds.

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

This is an exciting opportunity to lead a critical IT function and make a real impact across the organisation. As Service Desk Manager, you’ll be at the heart of delivering exceptional IT support, leading the day-to-day operation of the Service Desk and ensuring consistently high levels of service. The successful candidate will lead, coach, and develop a high-performing team, driving SLA achievement while creating an outstanding support experience for colleagues across the business. With a focus on service excellence, proactive problem management, and continuous improvement, this role will play a key part in keeping the organisation running smoothly, reducing risk, and fostering a positive, customer-focused culture.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Proactively making sure stats across the Service Desk remain high
Working with the Service Operations Manager in establishing and maintaining the SLAs within the desk
Continually looking for improvements within the team that can be backed by data and reports.
Provide development, support and guidance of the Service Desk team
Managing Service incidents and incident processes working with problem/ incident management
Managing hiring requirements for additional team members within the Service Desk
Supporting the IT Service team in training, coaching, mentoring and succeeding in the Service roles and future career
Monitoring Service Desk incidents and ensure they are worked on and communicated to a high degree
Ensure tickets do not breach SLA’s
Work with Service Transition team to ensure new projects are onboarded efficiently and all knowledge, tooling and processes are captured to enable the service desk to deal with incidents and request
Adhere to all legal, ethical, professional and company requirements
Working with key teams across the business (customer service, purchasing, operations & pharmacists
Ensure that the workplace remains fun, relaxed and friendly

Who are we looking for?

Experience leading a service desk team, ideally up to 3rd line support
Experience working in a fast-paced organisation
Experience of working in a pressured environment, delivering against tight deadlines
Strong communication and relationship management skills
Strong troubleshooting and complex solving skills
Experience in Jira Service Management tooling
A ITIL v4 Foundation is desirable

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

line support service desk jobs in leeds, eng

Service Desk Manager

IT Service Desk/Site Engineer

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Senior Technical Support Advisor

Modern Workplace Engineer

Water Connections Delivery Lead

Junior Networking Engineer

Installation Field Engineer - Remote

Head of Industrial Strategy and Promotion (12-month maternity leave cover)

Senior Geotechnical Engineer/Engineering Geologist

Casual HGV Driver/Demonstrator

Warehouse Operative

Service Desk Analyst

Service Desk Engineer - 3rd Line

IT Support Engineer

IT Service Desk Analyst

IT Support Technician

IT Support Analyst -2nd Line

Lettings Consultant

Delivery Manager

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