Support escalation engineer Work, Jobs in Coventry (with Salaries)

Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
5d
Operations Support Engineer
EarthSense —Leicester
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Senior Network Engineer
Serco Group —Solihull
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
5d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
1d
Operations Manager
Otis —Leicester
- Full-time
- Microsoft Office
- Team management
- Mentoring
11h
Interface Engineer
Balfour Beatty Vinci —Birmingham
- Full-time
- Construction experience
- Communication skills
- Free parking
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Group Network and Implementation Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
6d
2nd Line Network Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Field Service Engineer
Probrand Ltd —Birmingham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8h
Cloud Infrastructure Engineer
Voyage Care —Lichfield
- £58,000 a year
- Hybrid work
- Azure
- SQL
- Scripting
- Work from home
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Agile
- Annual leave
- Flexible schedule
Network engineer L2
wavenet —Birmingham
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
ConnectedCare Engineer
Omegro —Coleshill
- Full-time
- Data analysis skills
- C++
- Scripting
UK Technical Service Manager
Changan UK R&D Centre —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills

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support escalation engineer jobs near coventry

Regional Support Engineer

RS Group -
Nuneaton

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Customer service
English
IT
Problem management
Communication skills

Full job description

Location: This is an office-based role, working out of our Nuneaton site.

Contract Type: Permanent

The Opportunity

This role is to provide technical support for all local IT systems for which RS is accountable and for which RS have no other primary support partner. Act as on-site contact to coordinate the delivery of technology services with both internal and external service providers and to be a point of local contact for the RS business with regards to escalations for resolution of incidents, fulfilment of requests and completion of changes.

Specific areas of focus include day to day system support activities (primarily warehouse and other local business systems, network, platform and telephony), service desk escalations, request management, change management and urgent incident and problem resolution.

What You Will Be Doing

You will be the named point of local contact for technical enquiries and escalations
You will provide support for all local IT systems which are not supported by other 3rd parties (e.g. local warehouse and other business systems, network, telephony etc.)
You will pro-actively improve the quality and effectiveness of support for the site maintaining high availability
Working with RS Service Managers and 3rd party Account Management teams to act as local contact for 3rd parties in a service management capacity and develop enduring customer relationships
Following ITIL guidelines, resolving complex technical issues.
Administration and troubleshooting of service issues with RS Service Managers and 3rd Parties
Act as a role model and mentor for fellow team members and other lines of support.
Act as local infrastructure contact and in the event of a major incident, organise relevant resources to ensure resolution.
Provide operational knowledge of local solutions to support other departments
Operate with minimal supervision in a complex environment; may lead technical activities involving internal staff and 3rd parties.
Resolving complex technical incidents/problems escalated by other internal departments within the call management system • Implement operational procedures, tools and best practice.
Aid in capacity management/reporting.
Participate in the execution of Disaster Recovery exercises and own specific server tasks
Possess a full understanding of local onsite IT systems including (but not limited to) warehouse and other local business systems, server, telephony and network infrastructure
Supporting project deployment and project transition support
Execute change management tasks in line with defined processes
Out of hours working and travel (both international and domestic) will be required from time to time.

What You’ll Bring

Good verbal and written English language skills
Strong Experience in Technical Major Incident and Problem Management
Experience in Technical application of ITIL Service Management Disciplines
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including out of hours working
A passion for Service Improvement
Solid understanding of Incident, Problem, Change, configuration and Request Management processes and how they drive business processes.
Ability to maintain clear and focused thinking under stressful/high pressure situations.
Ability to translate technical information into business/layperson language.
Ability to grasp and assess business impact by clear and thorough probing of stakeholders.
Ability to derive streams and actions based on the inputs provided by the support teams.
Strong verbal, written communication skills.
Good at formulating clear communications and keeping Stakeholders.
Ability to drive managed third parties towards service restoration.

We Are RS

We’ve been solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.

We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Join c. 9,000 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.

Apply now and make RS a part of your journey.

#LI-CF1

Apply Now

Refine Your Search

support escalation engineer jobs in coventry

Regional Support Engineer

Desktop Support Engineer L1

Operations Support Engineer

Senior Systems Engineer, User Support

Support Engineer 2nd Line

Service Desk Engineer

Senior Network Engineer

2nd Line Help/Service desk Engineer

Operations Manager

Interface Engineer

Technology Analyst - Operations (UK Remote)

Group Network and Implementation Engineer

2nd Line Network Engineer

Field Service Engineer

Cloud Infrastructure Engineer

IT Infrastructure Engineer

Senior Strategic Procurement Manager

Network engineer L2

ConnectedCare Engineer

UK Technical Service Manager

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