Web manager Work, Jobs in Derby, Dby (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
10d
Customer Service Representative
Firstsource Healthcare —Derby
- £12.85 an hour
- Full-time
- Employee discount
Academy Kit Manager
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Outlook
- Computer literacy
- Microsoft Office
- Free parking
- Employee assistance programme
Project Risk Manager - Energy & Natural Resource
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior SEO Executive
CNS Media Ltd —Chesterfield
- £35,000 - £40,000 a year
- Full-time
- Marketing
- Master's degree
- In-person
- Gym membership
Quick apply
4d
Contract Officer
GMV —Nottingham
- Hybrid work
- Spanish
- English
- Master's degree
- Employee discount
Team Leader
HM Courts and Tribunals Service —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
2d
Assistant Communications Manager, Wellness
Boots —Nottingham
- Full-time
- SharePoint
- Employee assistance programme
- Employee discount
Account Manager
Go Inspire Group —Leicester
- Microsoft Office
- Administrative experience
- JavaScript
8d
Software Engineer
Commify —Nottingham
- £45,000 - £55,000 a year
- Hybrid work
- Azure
- SQL
- JavaScript
- Annual leave
Quick apply
1d
SEO Manager - Sports Direct EU
Frasers Group —Shirebrook
- Full-time
- Hybrid work
- Spanish
- English
- Analysis skills
Quick apply
12h
Senior Account Manager
Go Inspire Group —Leicester
- Microsoft Office
- Administrative experience
- JavaScript
11d
Project Risk Manager - Energy Sector
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Sales Executive (Telesales)
Quest Business Services Limited —Leicester
- £25,000 a year
- Full-time
- Computer literacy
- Human resources
- In-person
- Free parking
Quick apply
9d
Media Planner/Buyer
CNS Media Ltd —Chesterfield
- £27,000 - £33,000 a year
- Full-time
- Analysis skills
- Presentation skills
Quick apply
Wellbeing Coordinator
Kaplan International —Nottingham
- £13.45 an hour
- Part-time
- English
- Communication skills
- School
Quick apply
Digital Content Assistant (Nottingham, UK)
Videojet —Nottingham
- Full-time
- Hybrid work
- IT
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
16h
Communications & Content Officer
Rainbows Hospice for Children and Young People —Loughborough
- £30,280 a year
- Full-time
- Hybrid work
- Organisational skills
- Hospice
- Free parking
11d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Patient care
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

web manager jobs in derby, dby

Customer Services Manager (18 Months FTC)

Customer Service Representative

Academy Kit Manager

Project Risk Manager - Energy & Natural Resource

Senior SEO Executive

Contract Officer

Team Leader

Assistant Communications Manager, Wellness

Account Manager

Software Engineer

SEO Manager - Sports Direct EU

Senior Account Manager

Project Risk Manager - Energy Sector

Business Sales Executive (Telesales)

Media Planner/Buyer

Wellbeing Coordinator

Digital Content Assistant (Nottingham, UK)

Customer Service Advisor - Nottingham

Communications & Content Officer

Capital Account Manager

I want to receive the latest job alerts for web manager in derby, dby

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