Customer experience associate Work, Jobs in Birmingham (with Salaries)

Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
6d
Counter Associate - 'The Ordinary' - Selfridges, Birmingham
DECIEM —Birmingham
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Structured Finance Associate, Midlands and East of England
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
1h
Seasonal Sales Associate - Birmingham Bullring 10 hours
Michael Kors —Birmingham
- £26,000 - £33,500 a year
- Part-time
- Sales
- Communication skills
Export Coordinator - Grenade
Mondelēz International —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Associate
Greystar Real Estate Partners LLC —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Secretary
Barker Associates —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
5d
Associate Pensions Consultant
Gallagher Benefit Services —Birmingham
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Life insurance
Hospitality Assistant
Restaurant Associates —Birmingham
- £13.45 an hour
- Full-time
- Restaurant
- Communication skills
MULTIFUNCTIONAL SALES ASSOCIATE (8 hours, Fix Term, Birmingham - Fort SC)
Mango —Birmingham
- 8 hour shift
- Sales
- Employee assistance programme
- Employee discount
1d
Associate HR Advisor - 12-month Fixed Term
RTX Corporate —Solihull
- Full-time
- Hybrid work
- Customer service
- Human resources
- IT
5d
Retail associate
The TJX Companies, Inc. —Wednesbury
- Part-time
- No experience needed
- Employee discount
1d
Business Development Associate
MIKO —Birmingham
- Sales
- Marketing
- Master's degree
Quick apply
Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Sales Associate
Muse Marketing —Birmingham
- From £500 a week
- Part-time
- Sales
- Merchandising
- Organisational skills
- Free parking
- Referral programme
Quick apply
4h
Credit Controller
Sonder Associate —Solihull
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Quick apply
9d
Long Term Care Assoc Acct Mgr - Birmingham, AL
Teva —Birmingham
- £88,000 - £160,000 a year
- Nursing home
- Sales
- Bachelor's degree
- Annual leave
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Sales and Marketing
VELA MARKETING —Birmingham
- From £135 a day
- Part-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply

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Customer Experience Associate

Citizen Housing Group -
Birmingham

Quick apply

Job details

Full-time
£30,080 a year
6 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

CRM software
Customer service
IT
Communication skills

Full job description

Customer Experience Associate

Salary: £30,080

Location: Birmingham/Hybrid – Birmingham Business Park, B37 7YN

Basis: Fixed Term Contract Opportunities available between 4 & 8 months

Work Pattern: 37 hours, varied shifts between the hours of 8am-6pm, Monday to Friday

We are brave, we are ambitious, we are honest, and we are Citizen!

Manager's quote:

Join Our Customer Experience Team and Make a Difference Every Day

Are you passionate about helping people and delivering exceptional service? Do you enjoy solving problems, building relationships, and making a positive impact? If so, we'd love to hear from you.

As a valued member of our Customer Experience Team, you'll play a key role in supporting our customers through phone, email, and webchat. You'll be the first point of contact for many of our customers, providing guidance, resolving queries, and ensuring every interaction is handled with care, professionalism, and empathy.

No two days are the same. You'll have the opportunity to make a real difference by helping customers find solutions and delivering an experience that leaves them feeling valued and supported.

We believe great people deserve great support. That's why we'll invest in your success from day one with comprehensive training, ongoing coaching, and the encouragement of a friendly and experienced team. Whether you're looking to build on your existing customer service experience or take the next step in your career, we'll provide the tools and opportunities to help you grow.

Our hybrid working approach combines the benefits of working from home with the collaboration and connection that comes from being with your colleagues, with a minimum of two days per week in the office. You'll be joining a positive, inclusive team culture where everyone's contribution is recognised and where teamwork, development, and customer satisfaction are at the heart of everything we do.

This role is offered on a fixed-term contract, making it a fantastic opportunity to gain valuable experience, develop new skills, and enhance your career in a customer-focused environment. You'll have the chance to make an impact from day one while working with a team that's committed to delivering outstanding customer experiences.

If you're a confident communicator who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent service, we'd love to hear from you.

Join our Customer Experience Team and discover a role where you can learn, grow, and make every customer interaction count.

As a Customer Experience Associate, we need you to have:

Previous customer service experience and a passion for helping people.
Fantastic communication skills – both verbal and written.
Ability to work to deadlines.
Ability to navigate and operate multiple in-house systems.
Positive can-do approach to achieve customer satisfaction.

We would be really excited if you have:

A background in social housing.
Experience with CRM systems.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary: We offer a competitive compensation package.
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in customer experience.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 5th August 2026

Interview date: 12th & 13th August 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing
Citizen Housing is a Disability Confident Employer
Official Accredited Living Wage Employer

Quick apply

Refine Your Search

customer experience associate jobs in birmingham

Customer Experience Associate

Counter Associate - 'The Ordinary' - Selfridges, Birmingham

Structured Finance Associate, Midlands and East of England

Seasonal Sales Associate - Birmingham Bullring 10 hours

Export Coordinator - Grenade

Customer Service Associate

Secretary

Associate Pensions Consultant

Hospitality Assistant

MULTIFUNCTIONAL SALES ASSOCIATE (8 hours, Fix Term, Birmingham - Fort SC)

Associate HR Advisor - 12-month Fixed Term

Retail associate

Business Development Associate

Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham

Sales Associate

Credit Controller

Long Term Care Assoc Acct Mgr - Birmingham, AL

Operations Supervisor, Quick Commerce

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Sales and Marketing

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