Customer service representative Work, Jobs in West Berkshire (with Salaries)

Customer Service and Admin Assistant - FTC 6 Months
Countrywide Environmental Limited —Newbury
- £26,500 a year
- Hybrid work
- Microsoft Word
- CRM software
- Databases
Quick apply
9d
Customer Service Advisor
Soha Housing Limited —Didcot
- £30,518 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
3h
Customer Services Representative
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor
Test Valley Borough Council —Andover
- £27,424.56 - £29,056.08 a year
- Temporary
- Bilingual
- Customer service
- English
Quick apply
3d
Customer Service Representative
FNZ —Basingstoke
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Life insurance
10d
Customer Representative - Basingstoke
Nationwide Building Society —Basingstoke
- From £26,500 a year
- Part-time
- Banking
2d
Customer Service Representative
Motohaus Powersports Limited —Hook
- £25,420 - £27,000 a year
- Full-time
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Services Advisor - Careline and OOH
SNG (Sovereign Network Group) —Greenham
- £26,936 a year
- Weekend availability
- Computer literacy
- Computer skills
2d
Customer Service Advisor (Andover)
R D Johns Foodservice —Andover
- Data entry
- In-person
- Phone etiquette
- Employee assistance programme
- Employee discount
Quick apply
8d
Lead Customer Service Associate - UK
Eco Global —Reading
- £12 - £15 an hour
- Full-time
- CRM software
- English
- Team management
Quick apply
1d
Customer Support Advisor
Guardsman Industries —Abingdon
- £24,358.62 - £24,788.48 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
8d
Customer Service Agent
Thames Water Utilites —Reading
- From £25,694 a year
- 8 hour shift
- IT
- Communication skills
17h
Customer Service Assistant
Admiral Slots —Reading
- £12.75 an hour
- Part-time
- Customer service
- Cash handling
Quick apply
Customer Service Assistant
Bradfield Group —Bradfield
- £26,718.07 a year
- School
Customer Service Advisor
Howard Tenens Logistics —Swindon
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
20h
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
1d
Customer Service Representative
Juss Marketing —Bracknell
- £350 - £600 a week
- Full-time
- Sales
- Customer service
- English
- Free parking
- Flexible schedule
9d
Customer Service Assistant
Southern Co-op —Farnham
- Employee assistance programme
- Employee discount
2d

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Customer Service and Admin Assistant - FTC 6 Months

Countrywide Environmental Limited -
Newbury

Quick apply

Job details

Fixed term contract
£26,500 a year
9 days ago

Qualifications

Microsoft Word
CRM software
Customer communication
Sales support
Customer service call handling
Inbound customer enquiry call handling
Report generation
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Appointment booking and call handling
Data management
Client services
Organisational skills
Customer interaction
Communication skills
Office experience

Full job description

Customer Service Administrator – Fixed Term Contract 6 Months

Salary: £26,500 per annum. Hybrid Working

Join Countrywide Environmental and Help Deliver Outstanding Customer Service

Are you an organised and customer-focused administrator who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes?

Do you thrive in a fast-paced environment where no two days are the same?

We’re looking for a Customer Service Administrator to join our friendly and professional team. This is a fantastic opportunity to play a vital role in supporting our customers, field technicians, and wider business operations while developing your career within a growing and successful organisation.

If you're a strong communicator with excellent attention to detail and a positive, can-do attitude, we'd love to hear from you. Please note this is a hybrid role with 3 days a week from our office in Newbury, Berkshire.

The Role

As a Customer Service Administrator, you'll be the first point of contact for many of our customers, providing exceptional service and ensuring enquiries are handled professionally and efficiently.

You'll support the day-to-day operation of the business by coordinating service appointments, assisting field technicians, managing customer documentation, and ensuring our internal systems remain accurate and up to date.

This is a varied role that combines customer service, administration, scheduling, data management, and operational support.

What You'll Be Doing

Customer Service & Communication

Managing incoming customer enquiries via telephone, email, and internal systems.
Providing accurate information and resolving customer queries promptly.
Handling customer complaints professionally and supporting their resolution.
Following up with customers to ensure satisfaction and maintain excellent service standards.
Taking card payments and processing customer transactions.

Scheduling & Operational Support

Scheduling and coordinating pest control service appointments.
Supporting field technicians with documentation, certificates, and operational requirements.
Liaising with different departments to ensure smooth service delivery.
Assisting with the dispatch and coordination of technicians.
Supporting the sales team with administrative activities and customer communications.

Administration & Data Management

Processing service requests, quotations, and invoices accurately.
Maintaining and updating customer records within company systems.
Logging incoming calls, enquiries, and business opportunities.
Supporting customer compliance requirements, including BRC audit documentation and reporting.
Creating and maintaining COSHH folders, certificates, and other compliance documents.
Managing timesheets and supporting payroll-related administration.
Generating reports and assisting with business data analysis.

Office & Business Support

Managing incoming and outgoing post.
Monitoring and ordering office supplies.
Supporting the management of the telephone system.
Assisting with vehicle compliance data and health & safety administration.
Providing general office and administrative support to the wider business.

What We're Looking For

Essential Skills & Experience

Previous experience in a customer service, administration, or office support role.
Excellent verbal and written communication skills.
Strong organisational skills with the ability to manage multiple tasks and priorities.
High attention to detail and accuracy.
Strong customer service skills and a professional telephone manner.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Experience using CRM systems or internal databases.
Ability to work both independently and as part of a team.
Positive attitude with a proactive approach to problem-solving.

Desirable

Experience within a service-based, facilities management, or field-service environment.
Experience supporting operational or engineering teams.
Knowledge of compliance documentation and audit administration.
Experience working with scheduling systems or service management software.

Why Join Countrywide Environmental?

Competitive salary of £26,500 per annum.
Varied role where every day brings something different.
Friendly, supportive, and collaborative team environment.
Opportunity to work closely with multiple areas of the business.
Ongoing training and development opportunities.
A growing company where your contribution is genuinely valued.
Opportunity to build a long-term career within a successful organisation.

About You

You'll be someone who enjoys helping others, takes pride in delivering excellent customer service, and thrives in a busy environment.

You're highly organised, dependable, and enjoy being the person who keeps everything running smoothly. Whether you're supporting customers, coordinating technicians, or managing important business documentation, you'll bring professionalism, attention to detail, and a positive attitude to everything you do.

Most importantly, you'll enjoy being part of a team and making a real difference to both customers and colleagues every day.

Apply today or contact [email protected] to find out more

Work Location: In person

Quick apply

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