Technical support occupations Work, Jobs in Reading, Brk (with Salaries)

Technical Support Advisor
team.blue UK —Reading
- Analysis skills
- Time management
4d
Cloud Support Engineer, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
3h
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
10d
Junior Support Analyst
Eseye Ltd —Guildford
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- In-person
- Annual leave
- Work from home
Quick apply
2d
Junior ICT Consultant
turn IT on —Reading
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
2d
ADMINISTRATOR L2(CONTRACT)
Wipro Limited —Reading
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
IT Support Analyst - Automation & AI
Cevitr Ltd —Farnborough
- £25,000 - £28,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Support Desk Representative
Dynamic Planner —Reading
- Hybrid work
- Salesforce
- Writing skills
- Financial services
IT Support Engineer
DISConsulting IT Ltd —Basingstoke
- £27,500 - £34,000 a year
- Full-time
- Azure
- SharePoint
- In-person
Quick apply
5d
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
Technical Support Associate
Keeler Limited —Windsor
- Engineering
- No degree
- Communication skills
Quick apply
2d
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Senior Technical Support Specialist
Motorola Solutions —Uxbridge
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Employee assistance programme
IT Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Computer networking
- Communication skills
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount

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Technical Support Advisor

team.blue UK
Reading

Apply Now

Job details

Permanent
4 days ago

Qualifications

Technical troubleshooting
Data centre experience
Ticket management
UNIX
Network cabling installation
Network infrastructure
Analysis skills
Computer hardware
DNS
Network support
Customer support
Customer interaction
Time management
Help desk

Full job description

Company overview:

team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group.

team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.

We are the leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and the UK, and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

“Come as you are”

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Sustainability

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact?

Check it out here.

Why choose team.blue Internet Services UK Limited?

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

A diverse and inclusive culture
A relaxed, collaborative atmosphere
Motivational, coach-style leadership
Employee perks, including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

Provide 5-star rated web hosting services
Keep our products accessible and industry-leading
Offer a diverse range of products to allow customers to grow
Are customer-obsessed, offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

We put our customers at the heart of everything we do.
We’re stronger together, and we trust each other to do the right thing.
We tell it like it is, and keep doors and minds open.
We treat each other with respect and regard.
We’re always thinking ’what’s next?’

Job Description:

We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As a Technical Support Advisor, you will be leading all customer and service provider interactions, via phone, email, and internal query system (ticket system), and face-to-face. You will be responsible for escalating tickets to supervisors, management, and the network team when required.

You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompanying vendors/customers to the appropriate data floor and providing direct assistance.

You will act as the middle person to exchange communications between our customers and the Network Team, thus facilitating information gathering for troubleshooting to resolve network-related issues.

Key responsibilities:

Interact with customers via email, phone, ticket system, and face-to-face
Work with 3rd party service providers to process and analyse customer issues to resolution.
Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
Software Configuration (Operating System Installation, updates, Control Panels, SQL Server)
Manual Handling of Hardware (Servers, routers, switches, etc.)

Skills & Experience:

Data Centre Experience
Clear written and verbal skills
Help desk or technical support
Ability to learn and retain
Cabling and Network wiring
Excellent communicator
Understanding of DNS
Co-ordinates and prioritises work

Key Competencies:

Analytical skills to troubleshoot
Self-motivation
Team working
Prioritise tasks
Attention to detail
Excellent time management
Provide excellent customer service
Commendable communication

Technical Competencies:

Hardware troubleshooting methodologies
Network troubleshooting
RAID knowledge/setup
UNIX/Linux/ Windows concepts and use

Working hours:

You will normally be working in a shift pattern. 4 days early shift from 7 AM to 7 PM, followed by 4 days off, then late shifts from 7 PM to 7 AM, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off.

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours

Apply Now

Refine Your Search

technical support occupations jobs in reading, brk

Technical Support Advisor

Cloud Support Engineer, Support Engineering

Application Support Analyst

2nd Line Support Consultant

Junior Support Analyst

Junior ICT Consultant

ADMINISTRATOR L2(CONTRACT)

IT Analyst Field Support

IT Support Analyst - Automation & AI

Support Desk Representative

IT Support Engineer

System Support Administrator

Technical Support Associate

1st Line Support Analyst

IT Support Engineer I - Junior Helpdesk

Senior Technical Support Specialist

IT Field Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

Third Line IT Support Engineer / Technical Consultant

IT Support Analyst

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