Technical support advisor Work, Jobs in Barnsley (with Salaries)

Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
12d
Customer Service Advisor - Leeds
HM Revenue and Customs —Leeds
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
3d
Multi Programme Energy Advisor
Energy Saving Trust —Doncaster
- £27,227 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
3d
Apprentice SHEQ Advisor
Equans —Wath upon Dearne
- Full-time
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Cyber Security Advisor
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
- Annual leave
11d
Legal Recoveries Specialist
Flint Bishop —Sheffield
- Full-time
- Customer service
- Communication skills
Quick apply
Service Advisor
Lookers —Sheffield
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Head of Insight
Home Office —Sheffield
- £62,732 - £73,406 a year
- Full-time
- Presentation skills
- Team management
- Travel
- Annual leave
7d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
HMP Leeds - Facilities and Services Supervisor (Maintenance)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
13d
Inbound Sales & Service Advisor
Clearanswer —Leeds
- £23,829 - £25,038 a year
- Full-time
- Sales
- Customer service
- In-person
Head of Professional Services
TIEVA —Leeds
- Full-time
- Hybrid work
- Management
- IT
- Free parking
- Employee assistance programme
Quick apply
2d
Environmental Advisor
Yorkshire Water —Bradford
- £33,638 - £42,047 a year
- Full-time
- Hybrid work
- Word processing
- Data analysis skills
- Analysis skills
- Annual leave
- Flexible schedule
12d
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Service Advisor
Rainworth Skoda, Sheffield —Sheffield
- Full-time
- Customer service
- Cash handling
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Project Manager - UK
Mindbody —Sheffield
- Remote
- Microsoft Powerpoint
- Spanish
- PMP
Quick apply
9d
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Microsoft Licensing Specialist
BCN Group —Leeds
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply

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Technical Product Support Advisor

InfoTrack -
Leeds

Quick apply

Job details

Full-time
£26,300 a year
12 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Ticket management systems
Customer support
Customer interaction
Application support
Communication skills
Time management

Full job description

Customer Support

Location: Leeds (Hybrid after probation)

Salary: £26,300

Do you enjoy solving problems and helping people get the most from technology?

Can you turn complex technical information into clear, practical support?

Our eCOS team supports clients and consumers using our digital onboarding solution, making sure questions and technical issues are handled quickly, clearly and professionally.

We're looking for an eCOS Support Consultant who takes ownership of queries, communicates confidently and delivers a high-quality support experience from the first point of contact.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As more clients use eCOS, responsive and knowledgeable support is essential. Our eCOS team helps users resolve issues quickly, understand the platform and get the best possible experience from the product.

What you’ll be doing

In this role, you will:

Act as a first-line support contact for clients and consumers using eCOS.
Provide technical assistance for incoming queries, with a focus on resolving issues at the first point of contact.
Triage, prioritise and escalate issues to the appropriate team, ensuring urgent queries are handled effectively.
Track resolutions and fixes, keeping clients and consumers updated until their query has been resolved.
Use effective troubleshooting techniques and product knowledge to identify issues and recommend practical solutions.
Explain complex technical information clearly to non-technical users and colleagues across the business.
Work closely with the eCOS Product and Support Manager to support the ongoing success and improvement of the product.

What we're looking for

Essential:

Strong verbal and written communication skills, with the ability to listen carefully and respond clearly.
A practical and analytical approach to troubleshooting, with the ability to reach clear and concise solutions.
The confidence to explain complex product information to consumers, clients, Account Management, Sales and other teams.
Strong prioritisation and time-management skills, with the ability to triage queries appropriately and efficiently.
Experience using software applications and the ability to distinguish product issues from user or application errors.
A proactive approach, with a strong sense of ownership and commitment to delivering excellent client service.

Desirable (but not essential):

Previous experience in a first-line support, software support or customer-facing technology role.
Experience using ticketing systems, documenting common issues or supporting a SaaS product.
Knowledge of conveyancing, digital onboarding or legal technology.

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed.

Salary and Progression

The salary for this role is competitive and will depend on your skills and experience.
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop
Office snacks on us, including fruit, cold drinks and refreshments
Monthly team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work from anywhere” weeks: work remotely from a location of your choice
Recruitment referral bonus: earn up to £2,000 for successful referrals
Birthday and work anniversary gifts
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you're looking to build your career in software support while working with modern technology and a supportive team, we'd love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

technical support advisor jobs in barnsley

Technical Product Support Advisor

Customer Service Advisor - Leeds

Multi Programme Energy Advisor

Apprentice SHEQ Advisor

Cyber Security Advisor

Legal Recoveries Specialist

Service Advisor

Head of Insight

3rd Line Service Desk Engineer

HMP Leeds - Facilities and Services Supervisor (Maintenance)

Inbound Sales & Service Advisor

Head of Professional Services

Environmental Advisor

Account Manager (Cyber)

Renewables Callout Advisor

Service Advisor

Project Manager - UK

Associate Director - FM Operational Readiness

2nd Line Manager

Microsoft Licensing Specialist

I want to receive the latest job alerts for technical support advisor in barnsley

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