Helpdesk support Work, Jobs in Scotland (with Salaries)

1st/2nd Line Support Technician
Entire IT Solutions —Edinburgh
- £24,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
IT Support Engineer
Eurolaser technologies —Dundee
- £2,000 - £2,500 a month
- Weekend availability
- Computer Science
- Customer service
- Windows
Quick apply
14d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
HR Assistant
Scottish Children’s Reporter Administration (SCRA) —Stirling
- £32,908 - £34,316 a year
- Care experience
- Microsoft Office
- Administrative experience
1d
Business Support Intern
Let Tech Solutions Ltd —Edinburgh
- £25,000 - £28,000 a year
- Full-time
- Customer service
- English
- In-person
- Sick pay
Quick apply
6d
HR Assistant, Head Office
Scottish Children's Reporter Administration —Stirling
- £32,908 - £34,316 a year
- Temporary
- Microsoft Office
- Administrative experience
- Human resources
1d
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
Helpdesk Manager
OCS Group —Glasgow
- Monday to Friday
- Microsoft Excel
- Driving
- SharePoint
Quick apply
3d
Administrator
Apleona —Livingston
- £28,500 - £29,000 a year
- Monday to Friday
- Maintenance
- Employee discount
2d
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Quick service & fast food restaurant
- Communication skills
- Free parking
3d
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
13d
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
17h
Administrator
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
1d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Procurement & Administration Coordinator
Wood —Irvine
- Full-time
- Project management
- Bachelor's degree
- Contracts
Maintenance Planner
KSD Support Services Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- In-person
Quick apply
1d
Property Services Apprentice
QA Apprenticeships —Glasgow
- £16,640 a year
- Monday to Friday
- Microsoft Outlook
- IT
8d

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1st/2nd Line Support Technician

Entire IT Solutions
Edinburgh

Quick apply

Job details

Permanent | Graduate | Full-time | Apprenticeship
£24,000 - £28,000 a year

Benefits

Company pension

Qualifications

Microsoft Windows Server
Azure
Operating systems
Customer service
GCSE
LAN
Windows
Technical support
Microsoft Office
VoIP
Computer hardware
IT support
Computer networking
DNS
SharePoint
Mac OS
IT
Communication skills
Active Directory
Help desk

Full job description

About the Role
We’re looking for a reliable and motivated IT Support Technician to join a growing and fast-paced IT services and Telecoms provider. This is a varied, hands-on role supporting a wide range of business clients across different industries.

No two days are the same—you’ll be involved in everything from day-to-day support issues through to project work, infrastructure upgrades, and security improvements.

Key Responsibilities

Respond to support requests via phone, email, and ticketing system
Provide 1st/2nd line support across a range of client environments
Troubleshoot hardware and software issues (Windows, Mac OS, etc.)
Support Windows Server environments and Active Directory (users, permissions, policies)
Manage Microsoft 365 / Office 365 accounts and permissions
Assist with LAN/WAN networking, DNS, and connectivity issues
Install and support 3CX VoIP systems
Support and maintain backup and disaster recovery solutions
Assist with cyber security measures (MFA, endpoint protection, email security, patching)
Work alongside senior engineers on installations and project work
Escalate complex issues where required while maintaining ownership

Skills & Experience

Solid understanding of computer networking and troubleshooting
Strong knowledge of computer hardware and general IT systems
Experience with Windows Server environments
Familiarity with Active Directory and user management
Hands-on experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra ID/Azure AD)
Understanding of DNS, LAN configurations, and general networking principles
Basic knowledge of Mac OS support
Previous experience in a helpdesk or IT support role preferred
Experience with VoIP (3CX) is beneficial but not essential

What We’re Looking For

Strong problem-solving skills and attention to detail
Good communication skills with non-technical users
A proactive attitude and willingness to learn
Ability to work both independently and as part of a team

What You’ll Get

28 days holiday
Optional pension scheme
Clear progression opportunities after probation
Exposure to a wide range of technologies and real-world environments
A small, close-knit team where you’ll make a genuine impact

Job Types: Full-time, Permanent, Apprenticeship, Graduate

Pay: £24,000.00-£28,000.00 per year

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in scotland

1st/2nd Line Support Technician

IT Support Engineer

Helpdesk Coordinator

Service Helpdesk Admin Support

Customer Support Advisor (9 months FTC)

HR Assistant

Business Support Intern

HR Assistant, Head Office

Digital Customer Support Apprentice

Helpdesk Manager

Administrator

Service Desk Analyst

Laboratory Steward

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Customer Service Advisor

Administrator

Nightshift Operator

Procurement & Administration Coordinator

Maintenance Planner

Property Services Apprentice

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