Technical support representative Work, Jobs in Preston, Lan (with Salaries)

Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Performance and Optimisation Analyst
Vital Energi —Blackburn
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
10d
Planning and Dispatch Manager
Vital Energi —Blackburn
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
10d
Materials Technician
Costain —Wigan
- Overtime
- Engineering
- Communication skills
- Time management
12d
Firmware Engineer - Zigbee Specialist
IMI Plc - Legacy Precision —Blackburn with Darwen
- Full-time
- Engineering
- C++
- Bachelor's degree
- Free parking
Teaching & Learning Assistant with Book Culture Support
Star Academies —Preston
- £21,780.86 - £22,127.82 a year
- Call to connect
- Administrative experience
- Organisational skills
- School
2d
HR Advisor
Mast Group Limited —Bootle
- £30,000 - £35,000 a year
- Overtime
- Travel
- Human resources
- In-person
- Life insurance
- Sick pay
Quick apply
Football Development Officer (Club Development)
Liverpool FA —Liverpool
- Up to £28,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Quality Manager 1
Fox's Burton's Companies —Blackpool
- Microsoft Word
- Microsoft Excel
- Bakery
Head of Service - Education
Sefton Council —Sefton
- £90,749 a year
- Full-time
- Leadership
- Teaching
Multiskilled Engineer (Electrical)
Equans —Burnley
- Overtime
- Hospital
- Computer literacy
- Maintenance
- Annual leave
- Employee assistance programme
QA Environments Practice Lead
JDSPORTS —Bury
- Full-time
- DevOps
- AWS
- Organisational skills
- Employee discount
Quick apply
Internal Sales Representative (Merchants)
U Value Insulation —Heywood
- Full-time
- Sales
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Advanced Physiotherapy Practitioner - Pain Management
East Lancashire Hospitals NHS Trust —Burnley
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
- Flexible schedule
1d
EICA Project Engineer
Glanua —Newton-le-Willows
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Safeguarding Manager
Star Academies —Blackpool
- £37,252.85 - £43,121.79 a year
- Call to connect
- Organisational skills
- School
1d
Examination Invigilator
Star Academies —Morecambe
- £13.45 an hour
- Call to connect
- Customer service
- Organisational skills
- Communication skills
Compliance Officer Domestic Heating and Hot Water
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
2d
Partnership and Property Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
Engineering Team Leader
Expleo —Preston
- Engineering
- English
- Communication skills
9d

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Customer Case Manager

ENWL -
Preston

Apply Now

Job details

£35,000 - £38,500 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Continuous improvement

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Case Manager

As a Complaints Case Manager, you will take ownership and work to resolve complaints that have reached level 2 in the complaints process, and provide MP, CEO and Consumer bodies with a satisfactory resolution of the customer complaint.

The role will give support and guidance to other customer colleagues to resolve customer complaints and deliver excellent customer service in a cost-effective way whilst ensuring regulatory standards are achieved.

What you'll be doing:

Acting as the principal day to day contact with Ombudsman, CEO, MP’s and other consumer bodies regarding customer complaints and taking responsibility for producing responses to investigations, and negotiating to a successful resolution within regulatory targets;
Working with the CEO office and business areas to ensure complaints are thoroughly investigated and the information provided is factually correct, timely and of a high standard to ensure 1st time resolution;
Mentoring case owners to deliver comprehensive and substantive complaint responses first time every time;
Dealing with Customer escalations as they arise, in accordance with our internal Customer Complaints Process and supporting the management of the floor as point of contact with the Team Leaders when required;
Providing excellent channel appropriate complaint responses to meet the customer’s demand, by balancing the customer and business needs;
Adhering to all regulations, policies, and guidelines around handling customer complaints, ensuring that ENW retains a faultless approach to regulatory compliance, promoting this value across Customer and the wider operation;
Identifying business process improvements and working with business areas to implement these to reduce further complaints and create a culture of continuous improvement;
Supporting Customer Colleagues with expert advice on company policies and technical knowledge on any complaint case at any stage in the process. Sharing knowledge across all Customer Colleagues to ensure the complaints process is being followed correctly;
Working with the Team Leaders to support the increase in 24hr resolution and reduction in over 31 days and ensuring no repeat complaints;
As part of the COP604, working as part of the team to take the lead during operational incidents on managing the increased volumes of incident complaints to co-ordinate case resolutions in a timely manner;
Supporting the weekend Duty Manager rota.

What we’re looking for

Experience in complaint management
Excellent communications, influencing and high on emotional Intelligence
Good decision making based on company policies with the ability to balance the emotive subjects making the tight decisions
Ability to manage own workload and work on own initiatives to strict deadlines
Knowledge of industry and regulatory rules;
Educated to degree level.

What we're offering:

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
25 days annual leave increasing with length of service
Salary sacrifice car scheme
Private Healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [email protected] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

technical support representative jobs in preston, lan

Customer Case Manager

Performance and Optimisation Analyst

Planning and Dispatch Manager

Materials Technician

Firmware Engineer - Zigbee Specialist

Teaching & Learning Assistant with Book Culture Support

HR Advisor

Football Development Officer (Club Development)

Quality Manager 1

Head of Service - Education

Multiskilled Engineer (Electrical)

QA Environments Practice Lead

Internal Sales Representative (Merchants)

Advanced Physiotherapy Practitioner - Pain Management

EICA Project Engineer

Safeguarding Manager

Examination Invigilator

Compliance Officer Domestic Heating and Hot Water

Partnership and Property Manager

Engineering Team Leader

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