Customer support engineer Work, Jobs (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
Customer Service Engineer
Concorde Technology Group —Ossett
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Free parking
Quick apply
Engineering Manager (12-month FTC)
Benifex —Southampton
- £80,000 - £120,000 a year
- Remote
- Management
- APIs
- Agile
- Employee assistance programme
Project Administrator & Engineering Scheduler
The Airedale Group —Bradford
- Full-time
- Customer service
- Accounting
- IT
Quick apply
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
10d
Project Manager
Tedaisy Insurance Group Limited —Tower Hill Station
- £50,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee assistance programme
Quick apply
Technical Engineering Coordinator
Flogas Britain Limited —Knowsley
- £14.20 an hour
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead
MUFG —London
- Full-time
- Management
- Marketing
- Social media management
Head of Mechanical and Engineering
A2Dominion Group —Ealing
- £85,168 a year
- Project management
- Contracts
- IT
2d
Senior Product Designer - Tesco Media
Tesco UK —Welwyn Garden City
- Full-time
- Travel
- Organisational skills
- Communication skills
- Employee assistance programme
1d
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
10d
Design Lead - AI & Digital Experience
Tangent Marketing Services —London
- Full-time
- Remote
- APIs
- AI
Head of Mobile Engineering
Valtech Group —Bristol
- Public speaking
- Presentation skills
- APIs
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Azure
- English
- IT
- Employee assistance programme
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
1d
Global Design Firm Account Leader
Schneider Electric —South East London
- Full-time
- Remote
- Sales
- Engineering
- English
- Annual leave
- Life insurance
VP of Engineering
Hypervolt Limited —London
- Full-time
- AWS
- Machine learning
- Leadership
Quick apply
Senior Engineering Manager, Fin AI Agent
Intercom —London
- Hybrid work
- In-person
- AI
- Annual leave
- Work from home
Midweight Experience Designer
Havas Group —London
- Full-time
- Presentation skills
- AI
- Communication skills
Senior Service Designer
Utility Warehouse —London
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Employee discount
- Gym membership
Quick apply

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

ITIL
HVAC
Organisational skills
IT

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer support engineer jobs

Customer Service Engineer

Customer Service Engineer

Engineering Manager (12-month FTC)

Project Administrator & Engineering Scheduler

Industrial Designer

Project Manager

Technical Engineering Coordinator

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

Head of Mechanical and Engineering

Senior Product Designer - Tesco Media

Product Designer

Design Lead - AI & Digital Experience

Head of Mobile Engineering

Senior Content Designer

Engineering Manager - Apps

Global Design Firm Account Leader

VP of Engineering

Senior Engineering Manager, Fin AI Agent

Midweight Experience Designer

Senior Service Designer

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