Service desk engineer Work, Jobs in Redditch, Wor (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
12d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
1d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
VoIP & Network Installation & Support Engineer
Best 4 Business Communications Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
4d
IT Support Engineer
Greenbul Technology Solutions Ltd —Birmingham
- £31,000 - £40,000 a year
- Full-time
- English
- Windows
- IT
- Life insurance
- Sick pay
Quick apply
2d
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Annual leave
Quick apply
4d
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
Managed Services Engineer-Service Improvement Lead
Probrand Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Graduate Software Engineer
NoMuda —Henley in Arden
- £26,000 - £30,000 a year
- Full-time
- SQL
- IT
- In-person
- Free parking
- Sick pay
Quick apply
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
10d
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Annual leave
- Work from home
13d
Operations Co-ordinator
Evolution Cooling Limited —Sandwell
- £26,000 - £28,000 a year
- Part-time
- Customer service
- Forklift
- Organisational skills
- Free parking
Quick apply
11d
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
Security Engineer
Capgemini —Birmingham
- Hybrid work
- AWS
- IT
- Communication skills
Air Conditioning Engineer
Thermatic Group —Birmingham
- Overtime
- Remote
- Maintenance
- Plumbing
- Employee assistance programme
- Referral programme
Quick apply
Engineering Supervisor
Emcor —Evesham
- Up to £50,000 a year
- Overtime
- Maintenance
- HVAC
- Employee assistance programme
- Referral programme
Quick apply
Unix / Linux Engineer
NTT Ltd —Birmingham
- Linux
- Leadership
- Communication skills
Senior Field Delivery Engineer
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills

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service desk engineer jobs near redditch, wor

IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
SCCM
Customer service
Windows
Firewall
DHCP
IT support
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in redditch, wor

IT Support Administrator - Second Tier

IT Service Desk Support Apprentice

Senior Service Desk Engineer

VoIP & Network Installation & Support Engineer

IT Support Engineer

Product and Pricing Data Administrator

ICT Support Engineer

Managed Services Engineer-Service Improvement Lead

Graduate Software Engineer

Helpdesk Scheduler

IT Field Service Engineer

IT Infrastructure Engineer

Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ

Operations Co-ordinator

Regional Support Engineer

Security Engineer

Air Conditioning Engineer

Engineering Supervisor

Unix / Linux Engineer

Senior Field Delivery Engineer

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