Owner/manager Work, Jobs in Bournemouth, Eng (with Salaries)

Client Value Manager
Codestone —Poole
- Hybrid work
- Management
- Data analysis skills
- Bachelor's degree
1d
Yacht Manager
CP Yachts —Lymington
- £45,000 - £60,000 a year
- Full-time
- Management
- Business development
- Continuous improvement
Quick apply
8d
Product Owner
IQVIA —Bournemouth
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Senior - Regional Sales Manager (Hybrid)
Switch Hospitality Management —Bournemouth
- Full-time
- Hybrid work
- Hospitality
- Hotel
- Business development
- Work from home
Quick apply
12d
Product Owner - 12 Month FTC
AXA —Bournemouth
- Product management
5d
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
HR Business Partner
Care South —Poole
- £50,000 a year
- Call to connect
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Paid training
- Annual leave
Quick apply
Product Owner - 12 Month FTC
AXA UK —Bournemouth
- Product management
- Annual leave
5d
General Manager
Flamingo Cafe Bar —Poole
- £36,000 - £42,000 a year
- Weekend availability
- Bar
- Management
- Inventory control
- Employee discount
Quick apply
3d
Store Manager
Nisa Local (Culverhill Retail Ltd) —New Milton
- Up to £45,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
5d
General Manager
HandPickedHotels —Brockenhurst
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
12d
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Agile
- AI
- Leadership
6d
Head of Performance Marketing
Pom Pom London Ltd —Ringwood
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- Budgeting
- Analytics
- Free parking
- Employee discount
Quick apply
7d
Deputy Manager
Jollyes Pets —Bournemouth
- £28,038 - £28,500 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
Quick apply
13d
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
Recruitment Business Partner
Care South —Poole
- Up to £40,000 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Quick apply
Administrator
Care South —Poole
- £12.85 an hour
- Weekend availability
- Microsoft Word
- Computer literacy
- Recruiting
- Paid training
- Employee assistance programme
Quick apply
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Residential Lodge Manager
Churchill Retirement PLC —Fordingbridge
- £21,000 a year
- Monday to Friday
- Microsoft Outlook
- Customer service
- Computer literacy
Lodge Manager
Churchill Retirement PLC —Christchurch
- £21,428.57 a year
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Computer literacy
2d

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Client Value Manager

Codestone -
Poole

Apply Now

Job details

1 day ago

Qualifications

Facilitation
ITIL Certification
Management
Stakeholder collaboration
Client engagement
Stakeholder liaison
IT service management
Data analysis skills
Internal department liaison
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Conflict management
Customer renewal management
Organisational skills
Relationship management
Agile
Management reporting
Customer interaction
SAP ERP
Business
Communication skills
Information Technology

Full job description

Application Closing Date: COP on Wednesday 12th August

About the Role

The Client Value Manager (CVM) is the strategic relationship owner for high-value and complex clients, ensuring delivery excellence across all services and projects throughout the client lifecycle. Acting as a trusted advisor and governance lead, the CVM drives client satisfaction, maintains renewal readiness, and identifies opportunities for growth and service improvement. CVMs demonstrate strong commercial awareness, problem solving ability, and adaptability while building trusted relationships and collaborating effectively across teams.

The role maintains a clear focus on client outcomes, working closely with department heads and delivery teams to solve challenges, drive continuous improvement, and align services with evolving objectives - ensuring seamless execution and strong alignment with strategic goals.

What You'll Be Doing

Developing strategic client partnerships to enhance value, aligning with business goals, and acting as the internal "voice of the customer" to improve their experience based on feedback. This involves conducting regular meetings with clients to understand their evolving needs and expectations, ensuring that Codestone’s offerings are always aligned with these requirements.

Proactively addressing barriers to maximise client ROI, identifying growth opportunities, and gaining deep insights into client business drivers to provide trusted advisory support. This includes conducting thorough analyses of client operations to uncover potential improvements and crafting tailored strategies to drive business growth.

Monitoring and improving client satisfaction metrics (CSAT, NPS) while continuously enhancing knowledge of Codestone’s offerings and client industries for optimal service delivery. This requires implementing robust feedback mechanisms and leveraging data analytics to identify trends and areas for improvement.

Communicating ROI and recommendations to support client growth and renewal, collaborating effectively across internal teams to meet client needs and managing client success metrics and expectations in partnership with Sales. This also involves preparing detailed reports and presentations that demonstrate the value delivered to clients and proposing actionable insights for further enhancements.

Taking the lead on escalation resolution for all Codestone services, analysing client data for insights, optimising campaigns, and supporting clients in optimising products, branding, and industry expertise. This entails working closely with technical teams to resolve issues swiftly and efficiently, minimising downtime and disruptions for clients.

Driving efficiency in client relationships with proactive problem-solving, ensuring service levels comply with contractual obligations, and leading regular service reviews to identify improvements and manage risks. This includes scheduling periodic reviews with clients to discuss performance, address any concerns, and plan future activities to enhance service delivery.

Ensuring prompt responses to client requests, collaborating closely with senior management and other internal stakeholders to ensure client satisfaction. This requires maintaining an open line of communication with clients and internal stakeholders to quickly address and resolve any issues.

Leading the client service delivery team, managing conflicts, ensuring efficient operations, identifying cost-saving opportunities, and using client feedback to refine services and maintain a high Net Promoter Score (NPS). This involves mentoring team members, fostering a culture of continuous improvement, and leveraging client insights to drive service innovation and excellence

Identify opportunities to streamline processes and improve efficiency through AI, automation, and data driven insights.

Success in this role requires clear ownership of personal KPIs and active contribution to the company’s OKRs.

What You'll Bring

Demonstrate a proven track record in high-paced service delivery, adept at managing C-suite stakeholders and end users.
Strong ITIL Service Management expertise in Agile environments.
Champion of change, dedicated to enhancing client value through innovative service and capability delivery.
Effective communicator with strong organisational skills, ensuring smooth operations and client satisfaction. Skilled in IT strategy and budgeting for optimal solutions.
Successful in client-facing roles, driving initiatives to boost ROI and satisfaction.
Ability to analyse complex data and communicate insights clearly.
Excellent presentation and facilitation skills, adept at engaging small to medium-sized groups.
Strategic thinker with a hands-on approach, contributing to top-tier client success functions.
Over 3 years' experience in Client Success or Service Delivery Management in high-profile settings, with expertise in Client Service, Business Relationship Management, and Service Management.
Proficient in-Service Level and Client Experience Management and experienced in business support software and ITSM tools.
Knowledgeable in Microsoft Office 365 and Azure environments, with expertise in Modern Workplace End User Support.

Advantageous Skills:

Experience with SAP ERP solutions and/or Cloud services.
Agile Service Delivery skills
Bachelor's degree in Business or IT-related field.
ITIL v3 Foundation certification.

What Makes You Successful

Conflict Resolution & Emotional Intelligence: Manages client concerns with empathy and professionalism.

Adaptability & Resilience: Navigates changing requirements and challenges with agility and persistence.

Commerciality & Creativity: Identifies value-driven opportunities and innovative service enhancements.

Communication & Collaboration: Engages stakeholders clearly and effectively to ensure seamless service delivery.

Independent Working & Time Management: Manages responsibilities autonomously while meeting client expectations.

Problem Solving: Balances client priorities with business goals, delivering effective solutions.

Please Note:

For Internal Applications: a CV is not mandatory, a cover letter expressing your interest is essential.

For External Applications: a CV and a cover letter are both essential.

Apply Now

Refine Your Search

owner/manager jobs in bournemouth, eng

Client Value Manager

Yacht Manager

Product Owner

Senior - Regional Sales Manager (Hybrid)

Product Owner - 12 Month FTC

Release Manager

HR Business Partner

Product Owner - 12 Month FTC

General Manager

Store Manager

General Manager

Lead Technical Program Manager

Head of Performance Marketing

Deputy Manager

Business Analyst - Billing

Recruitment Business Partner

Administrator

Head of Release Management

Residential Lodge Manager

Lodge Manager

I want to receive the latest job alerts for owner/manager in bournemouth, eng

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