Technical support Work, Jobs in Harrogate (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
Junior software support agent
Binary —Harrogate
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
13d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
5d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
7d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Leeds
- £27,000 - £32,000 a year
- Full-time
- Azure
- Warehouse experience
- IT
Quick apply
12d
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
7d
IT Technician
T&M Reuse Yorkshire Limited —Leeds
- £15 an hour
- Full-time
- Software troubleshooting
- Windows
- IT
- Free parking
Quick apply
Sr. IT Business Services Specialist
Solera —Leeds
- Full-time
- Azure
- Windows
- Microsoft Office
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior MIS Consultant
School ICT Services —Leeds
- £29,000 - £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Employee assistance programme
Quick apply
6d
Senior Technician, Enterprise Operations
Mastercard —Harrogate
- Full-time
- Communication skills
14d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

technical support jobs in harrogate

Customer Contact Centre Advisor (Payments / Technical Support)

Technical Support Specialist

Junior software support agent

IT Service Desk/Site Engineer

Junior Application Support Analyst

Service Desk Analyst

IT Support Engineer (Operations)

Business and Operations Support Engineer - 24/7 cover

Service Desk Analyst, Judicial Digital Services, Judicial Office

Level 3 Support Analyst - AI Specialist

IT Support Assistant

Technical Support Supervisor

Technical Product Support Advisor

IT Technician

Sr. IT Business Services Specialist

Modern Workplace Engineer

Senior MIS Consultant

Senior Technician, Enterprise Operations

Service Desk Engineer - 3rd Line

Customer Support Technician

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