Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
- Take technical ownership of a critical service delivered to a major strategic customer.
- Provide daily operational support for incidents, service requests and problem tickets.
- Contribute to projects through technical input and service delivery.
- Act as the on-site technical expert and primary point of contact for the customer.
- Build effective relationships with stakeholders at all levels, both internally and within the customer organisation.
- Deliver a best-in-class support service during and, where required, outside normal working hours.
- Monitor and manage data networks and associated systems.
- Provide 2nd line support for fault resolution and network changes.
- Deliver 2nd/3rd line technical support and assist with resolving complex network issues.
- Support complex technical delivery activities in line with customer SLAs.
- Actively participate in customer governance meetings and review cycles.
- Manage complex technology and solution-based incidents.
- Carry out root cause analysis for major incidents and escalated faults.
- Troubleshoot, resolve and monitor faults within a complex data network environment.
What you’ll bring?
- Strong knowledge of LAN/WAN networks and Cisco technologies, including TCP/IP, MPLS, QoS, VLANs, BGP, VRFs, OSPF and HSRP.
- Understanding of network security best practices.
- Extensive experience in a complex operational or technical delivery environment.
- Strong knowledge of multi-technology solutions and dependent technologies.
- Experience staging, configuring and deploying network devices.
- Excellent communication skills, with the ability to explain complex technical information to customers and colleagues.
Qualifications
- Full SC Security Clearance, or the ability to obtain it.
- Cisco CCNA (LAN/WAN) certification or 5+ years' relevant experience.
- Good understanding of ITIL methodologies and best practices.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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