Front desk manager Work, Jobs in Ditton, Sry (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
2d
Reception / Sales Manager
Torino London —London
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Data entry
Quick apply
6d
Front Office Manager
Harbour Hotel Guildford —Guildford
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
Quick apply
Guest Services Manager
Hyde & Seek Hotel —London
- £33,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Salon Manager- receptionist
Michael John Guzzon —London
- From £16 an hour
- Full-time
- Management
- In-person
- Leadership
Quick apply
Guest Relations Manager
The BoTree —London
- £41,200 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
1d
Assistant Front Office Manager
The Hoxton —London
- Weekend availability
- Bar
- Restaurant
- Life insurance
Quick apply
1d
Duty Concierge Manager
Portico Corporate Reception Management —London
- 12 hour shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Life insurance
Quick apply
Lead Receptionist
Signature Senior Lifestyle —Ascot
- £14.45 - £15.75 an hour
- Part-time
- Management
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
14d
Assistant Concierge Manager
Hilton —London
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
Head Receptionist
Bluebird City FOH —London
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
5d
Head Concierge
The Ned London —London
- Up to £46,200 a year
- Full-time
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Sick pay
Front Office Team Leader - Art'otel
Battersea Academy for Skills & Employment —London
- £14.89 an hour
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Head Concierge
PPHE Hotel Group —London
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Concierge Manager
Soho House & Co. —London
- Weekend availability
- Hospitality
- Salesforce
- Leadership
- Employee discount
Quick apply
Front Desk Manager
Rosewood London —London
- Full-time
- Hotel
- Front desk
- Training & development
- Annual leave
Quick apply
1d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Front Office Manager
Bvlgari Hotel London - Front Office —London
- Full-time
- English
- Hotel
- Front desk
Quick apply
13d
Front Office Manager
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Assistant Front Office Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
9d

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Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
2 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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