Technology infrastructure engineers Work, Jobs in Shirley, Wmd (with Salaries)

2nd Line Network Engineer
wavenet —Solihull
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- School
- Free parking
- Annual leave
IT Infrastructure Network Engineer I
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
9d
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
CNI Infrastructure Engineer
National Grid —Warwick
- £54,000 - £65,000 a year
- Full-time
- Communication skills
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
2d
Cloud Infrastructure Engineer
Voyage Care —Lichfield
- £58,000 a year
- Hybrid work
- Azure
- DevOps
- Work from home
Network Engineer
NTT Ltd —Birmingham
Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
4d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
G3 Senior Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
1d
CPS Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
3d
Senior Infrastructure Engineer - Digital Workplace
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Software Engineer, Data Infrastructure & Acquisition - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- Doctoral degree
- Computer Science
- Master's degree
2d
ServiceNow Developer
Capgemini —Birmingham
- Hybrid work
- Communication skills
Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Work from home
Infrastructure Consultant
Dassault Systèmes —Warwick
- Hybrid work
- Azure
- Engineering
- English
- Flexible schedule
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Linux Platform Engineer
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Oracle Fusion Technical Consultant
NTT Data UK —Birmingham
- Analytics

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technology infrastructure engineers jobs near shirley, wmd

2nd Line Network Engineer

wavenet -
Solihull

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Load balancing
Firewall
Continuous improvement
Computer networking
Network engineering
Communication skills
Juniper
Network Security
VPN

Full job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Job Description

We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.

What You’ll Be Doing

Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
SLA Management – Prioritise and manage tickets to meet contractual service levels.
Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.

Qualifications

Skills & Experience You’ll Need

Proven technical experience in networking and security support.
Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
Hands-on experience in:
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
Excellent communication skills, with the ability to interact with all stakeholders including Directors.
Strong attention to detail and accuracy in documentation.

What Success Looks Like

Timely resolution or escalation of technical incidents.
High levels of customer satisfaction through clear and professional communication.
Accurate and comprehensive documentation of tickets and client systems.
Meeting SLA commitments consistently.
Proactive collaboration with both customers and suppliers.

Additional Information

Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Quick apply

Refine Your Search

technology infrastructure engineers jobs in shirley, wmd

2nd Line Network Engineer

3rd Line Infrastructure Engineer

IT Infrastructure Network Engineer I

IT Cloud Infrastructure Engineer

CNI Infrastructure Engineer

IT Infrastructure Support Specialist

Cloud Infrastructure Engineer

Network Engineer

Infrastructure Support Specialist

Infrastructure Services Senior Analyst

G3 Senior Infrastructure Operations Engineer

CPS Engineer

Senior Infrastructure Engineer - Digital Workplace

Software Engineer, Data Infrastructure & Acquisition - Birmingham, United Kingdom

ServiceNow Developer

Senior Server Engineer - Technology CSC - Counter Terrorism Policing HQ

Infrastructure Consultant

L4 Network Engineer Apprentice

Linux Platform Engineer

Oracle Fusion Technical Consultant

I want to receive the latest job alerts for technology infrastructure engineers in shirley, wmd

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