Operations manager Work, Jobs in Springfield, Fif (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
8d
Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £56,392 - £67,457 a year
- Management
- Continuous improvement
- No degree
21h
Facilities Manager
Carnoustie Golf Links —Carnoustie
- Hospitality
- Maintenance
- Hotel
1d
Operations and Business Development Manager
Krema Bakehouse —Leith
- From £34,000 a year
- Full-time
- Hospitality
- Management
- Bakery
- Flexitime
- Employee discount
Quick apply
4d
Operations Support Manager
TC Facilities Management —Edinburgh
- £45,000 a year
- Weekend availability
- Travel
4d
Operations Manager - Subsea Cables
Briggs Marine Contractors Ltd —Burntisland
- £60,000 - £85,000 a year
- Full-time
- Engineering
- Project management
- Travel
Quick apply
Director of Learning Operations
Elisa Learning Services Ltd —Edinburgh
- £64,000 - £94,000 a year
- Full-time
- Education
- Bachelor's degree
- Business
- Health & wellbeing programme
Quick apply
6d
Procurement Manager Operations
Apex Hotels Ltd —Edinburgh
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
9d
Conference & Meetings Operations Manager
Elior UK —Edinburgh
- £36,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Team management
Quick apply
5d
Production Manager
Mowi ASA —Rosyth
- Analysis skills
- Travel
Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President
BlackRock Investments —Edinburgh
- Hybrid work
- English
- In-person
- AI
- Work from home
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- IT
Wrap-around Care Centre Manager
School Talent —Edinburgh
- £27,000 a year
- Full-time
- IT
- School
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Azure
- AWS
- Computer networking
Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- No degree
- AI
Business Operations Lead
Clearwater Analytics, Ltd. —Edinburgh
- Microsoft Office
- SQL
- Project management
Quick apply
2d
Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Senior Operations Manager
Ricks & Mortar Property Solutions Ltd. —Dundee
- £8,000 - £8,700 a month
- Full-time
- Supervising experience
- In-person
- Leadership
Quick apply
Recycling Operations Manager
Binn Group —Glenfarg
- £40,000 - £50,000 a year
- Full-time
- Heavy lifting
- Organisational skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
5d

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year
8 days ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations manager jobs in springfield, fif

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Operations Manager - Seafield Depot

Facilities Manager

Operations and Business Development Manager

Operations Support Manager

Operations Manager - Subsea Cables

Director of Learning Operations

Procurement Manager Operations

Conference & Meetings Operations Manager

Production Manager

Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President

Operations delivery lead - Pension

Business Architect - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Wrap-around Care Centre Manager

Senior Manager, Solution Architect, Wealth Technology - Investment Management & Wealth Operations and Domain Solutions, Technology & Transformation

Business Value Engineer - Senior Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engineering, AI & Data, Technology & Transformation

Business Operations Lead

Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation

Senior Operations Manager

Recycling Operations Manager

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