Technical support representative Work, Jobs in Gateshead, Twr (with Salaries)

IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
12d
Public Rights of Way Officer
Gateshead Council —Gateshead
- £36,363 - £39,152 a year
- Full-time
- Hybrid work
- English
- Driving
- IT
- Annual leave
- Employee discount
4d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
Fire Stopping Installer
CSD Technical Services —Newcastle upon Tyne
- £35,000 - £50,000 a year
- Overtime
- Construction experience
- Hand tools
- Communication skills
Quick apply
7d
Sports Med Sales Representative - North East
Zimmer Biomet —Newcastle upon Tyne
- Full-time
- Anatomy knowledge
- Travel
- Business
- Health & wellbeing programme
10d
Model Validation Specialist
Leeds Building Society —Newcastle upon Tyne
- £50,000 - £68,000 a year
- Hybrid work
- SQL
- Analysis skills
- Organisational skills
- Flexible schedule
13d
Quality Engineer
Bekaert NV —Willington Quay
- Computer literacy
- Microsoft Office
- Analysis skills
Mobile Building Services & Maintenance Engineer
Royal Mail Group —Gateshead
- £39,148.30 a year
- Full-time
- Computer literacy
- Maintenance
- Travel
- Annual leave
Proposal and Marketing Specialist
NORR —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
10d
Project Manager
Elfab Limited —North Shields
- CRM software
- PMP
- Salesforce
Quick apply
Sales Development Representative - Bilingual Spanish and Italian (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Bilingual
- Spanish
- Sales
- Annual leave
Quick apply
5d
Health & Safety Manager - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- Nights as needed
- Customer service
- Communication skills
14d
Welder/Pipefitter
Techflow Marine —Bedlington
- £16 - £19 an hour
- Full-time
- Power tools
- Welding
- In-person
Quick apply
Paralegal - Healthcare Regulatory (Training Delivery)
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Organisational skills
- IT
- Communication skills
Quick apply
Teaching Fellow in Ethics and Political Philosophy
Durham University —Durham
- £38,784 a year
- Full-time
- Doctoral degree
- Administrative experience
- University
- Annual leave
- Employee assistance programme
11h
Associate/Senior Associate - D&O/Coverage
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
Quick apply
Senior Structural Engineer
Amey Ltd —Durham
- Part-time
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Procurement Representative
Lockheed Martin Corporation —Newcastle upon Tyne
- £35,000 - £44,000 a year
- Full-time
- University
- Travel
- Employee assistance programme
- Employee discount

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IT Support Specialist

Authentix, Inc. -
Consett

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Windows
Master's degree
Computer hardware
Scrum
Agile
Communication skills
Help desk

Full job description

Title: IT Support Specialist

Work Location: Consett, UK (On-site)

Division & Department: Corporate Services, IT

Position Reports to: Manager, IT Operations

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

Dedicating ourselves to our customer’s success
Compete and win with integrity
Create innovative solutions with science and technology
Team and collaboration with accountability

JOB SUMMARY

The IT Support Specialist will own and manage all support tickets and meet or exceed all objectives and deliver a world-class experience to Authentix personnel. Responsibilities ranging from good quality stable and available services to helpdesk needs and key support requirements. The IT Support Specialist will report to the Director of IT and will take direction from Senior Support Staff. The IT Support Specialist will also work closely with all personnel across all departments.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential elements listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Handle daily technical support activities
- Desktop Support, User Support, Permissions Support, etc.
Proficient in troubleshooting of Windows 10 and 11
Proficient in troubleshooting of Office applications
- Word, Excel, Outlook, Power Point, etc.

Proficient with Printers and Drivers Installations
Coordinate Support and Deployments Senior IT Staff
- Windows Updates, Software Deployment, Policy Rollouts

Install and configure computer hardware, OS Images, and custom software
Troubleshoot various application issues as well as act as additional support for Senior IT Staff
Support HR requirements for onboarding/offboarding
Support workstation and peripheral deployment of equipment, including phones, speakers, etc.
Strong and Detailed Documentation of Systems or Procedures
- Ticket History and Solution, HW Assignments, Logs of Changes, etc.

Updating of IT Asset Inventory
Support Authentix Users with face-to-face, phone, email, or text to help set up systems or resolve
Coordinate with Senior Support Staff to get user tickets resolved quickly
Troubleshoot and collaborate with Senior IT Staff for system, network, hardware, software issues
Ensure that a high level of support is provided to all internal and external customers
Prioritize and manage several open cases at one time
Manage high volume of email correspondence and follow ups
Weekly / Monthly reporting on Customer Ticketing, IT Assets, etc.
Support Senior IT Staff with annual IT Projects
Open and manage tickets with Vendors for outsourced HW support
Support cross department needs and specialized software support with software vendors
1+ year of experience in support and/or Help Desk

Additional skills preferred but not required:

OneDrive knowledge is a plus but not required
MS 365 Portal proficiency is a plus but not required
Technical Training to end users is a plus but not required
Ability to create How-To videos for internal staff is a plus but not required
Proficiency with Audio and Visual equipment is a plus but not required
Experience with Technical Meeting Rooms and a plus but not required

ADDITIONAL ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

Ability and willingness to adapt to a changing environment and learn new skills
Ability to communicate technical concepts to both technical and non-technical audiences
Proven ability to work successfully with limited supervision
Ability to take direction and collaborate on team projects
Excellent written and verbal communication skills.
Comfortable communicating in person and via video conference calls with peers, management, contractors and vendors.
Strong planning, organizing and prioritizing abilities.
Proactively seek opportunities to refine and improve processes and service
Ability to outsource effectively, and manage multiple concurrent projects
Can offer and support multi-tiered services
Aptitude for learning new technologies
Has some general knowledge of efficiency disciplines (Lean, Agile, Scrum, etc)
Very road knowledge of legacy and emerging information systems
Must have excellent communications skills

WORK REQUIREMENTS

The work environment characteristics are representative of those an employee encounters while performing the job. Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation. Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.

Environment: Work is performed primarily in a standard [office/warehouse/lab] environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an [office/warehouse/lab] setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent. Authentix, Inc. is an Equal Opportunity Employer.

Quick apply

Refine Your Search

technical support representative jobs in gateshead, twr

IT Support Specialist

Customer Service Representative

Public Rights of Way Officer

External Communications Manager

Admin Officer (Legal Admin Support Team)

Fire Stopping Installer

Sports Med Sales Representative - North East

Model Validation Specialist

Quality Engineer

Mobile Building Services & Maintenance Engineer

Proposal and Marketing Specialist

Project Manager

Sales Development Representative - Bilingual Spanish and Italian (UK Remote)

Health & Safety Manager - Metrocentre, Gateshead

Welder/Pipefitter

Paralegal - Healthcare Regulatory (Training Delivery)

Teaching Fellow in Ethics and Political Philosophy

Associate/Senior Associate - D&O/Coverage

Senior Structural Engineer

Procurement Representative

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