It support technician Work, Jobs in Silverstone, Nth (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
System Support Specialist
CEVALogistics —Banbury
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
13d
IT Systems Support
DHL —Banbury
- Up to £29,500 a year
- SQL
- Travel
- IT
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
7d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
10d
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
IT Support - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
11h
Stock and Systems Administrator | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
7d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
Customer Support Executive
TechMan —Northampton
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
11d
Administrative Assistant (IT)
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
Stock and Systems Administrator Nights | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
7d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
14d

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it support technician jobs in silverstone, nth

IT Helpdesk Team Lead

Desktop Support Engineer

Senior IT Support Engineer - On-site Services

IT Support Analyst 2nd Line

2nd Line Support Technician

IT Service Desk Apprentice

System Support Specialist

IT Systems Support

Remote Support Engineer

Freelance Associate Business Analyst Trainer - day rate

Associate Engineer, GxP IT Support

IT Support - Modern Workplace

Stock and Systems Administrator | Northampton

Technical Helpdesk

Customer Support Executive

Administrative Assistant (IT)

Stock and Systems Administrator Nights | Northampton

Technical Support Team Lead

3rd Line Engineer 24/7

3rd Line Service Delivery Analyst

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