Consultant cloud Work, Jobs in Bristol, Eng (with Salaries)

Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
Solution Consultant (Modern Workplace)
Pax8 Global —Bristol
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Sr. Manager, Implementation Services
ADP —Bristol
- Management
- Up to 50% travel
- Project management
Security Architecture Consultant
Leonardo UK Ltd —Bristol
- £44,171 - £63,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
- Flexible schedule
- Referral programme
Digital Project Controls - Senior/ Principal Consultant- Bristol & London
Turner & Townsend —Bristol
- Full-time
- Microsoft Office
- SQL
- Project management
Quick apply
Solution Architect
PA Consulting —Bristol
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
- Annual leave
Principal AI & Software Solutions Lead
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Azure
- Mentoring
- APIs
7h
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Military
- DevOps
- AWS
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
Senior / Principal Consultant - Comms and Engagement Specialist
i3Works —Bristol
- From £65,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
1d
Consultant / Senior Consultant – Solution Architect
i3Works Ltd —Bristol
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Life insurance
Quick apply
Senior AI Consultant
Snap Analytics —Bristol
- Full-time
- Hybrid work
- SQL
- Maths
- Machine learning
Quick apply
10d
Technical Consultant
Exponential-e —Chippenham
- Remote
- Azure
- AWS
- Computer networking
- Referral programme
Quick apply
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Sales
- AWS
- IT
7d
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Senior or Principal Security Consultant
Logiq Consulting Limited —Bristol
- £55,000 - £95,000 a year
- Full-time
- Hybrid work
- Travel
- School
- Annual leave
- Work from home
Quick apply
Domain Expert (Data & AI Strategy)
Methods Business and Digital Technology —Bristol
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- Business development
- Employee assistance programme
Quick apply
Head of Mobile Engineering
Valtech Group —Bristol
- Public speaking
- Presentation skills
- APIs
Director, Development - Data Centers (UK&I)
Vantage Data Centers UK Management Company Ltd —Newport
- Sales
- Engineering
- Business development
- Annual leave
Quick apply
Pre-Sales Senior Engineer
Kaluza —Bristol
- £56,000 - £70,000 a year
- Heavy lifting
- AWS
- APIs
- Employee discount
3d

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Front Line Support Consultant

Lumera
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Jira
Microsoft Office
SQL
Confluence
Active Directory

Full job description

About the role

To be part of the Front Line Support team, managing and resolving support tickets ensuring that our clients, who are using our Pensions software applications, receive first rate customer service and technical support. The primary role is to help resolve technical problems with our software applications, both internally and for our external clients, via email, phone and MS Teams.

What you'll be doing:

No two days will be the same, and each day will present new challenges to you. You will be thinking on the spot, dealing with both incidents and service requests, working collaboratively with other individuals and teams to get to the bottom of the problem. Initially you will be taught how to perform tasks such as password resets and setting up new users in a cloud environment. We will continually help you develop your skillset to progress to more complex Support tasks within the Lumera Operations organisation.

You will need to:

Record and track all incidents and service requests reported using our ticketing system
Triage, troubleshoot, prioritise and resolve (where possible) incidents and service requests, for example password resets, create new users, identifying and fixing (where possible) error messages within our applications, providing information and guidance on workarounds to resolve known issues.
Escalate any incidents and service requests to subject matter experts to assist
Chase tickets where required in a timely fashion, keeping all parties informed of progress
Assign internal issues to appropriate teams, track progress, and pursue / escalate as necessary, keeping all parties informed of progress
Understand our Service Level Agreements (SLA’s) so incidents and service requests are dealt with appropriately and in a timely fashion and do not breach
Provide support service in accordance with the Software Support Policy Document
Be able to identify urgent issues and escalate to the Service Delivery Managers and/or Client Relationship Managers (for example if a P1 or P2 incident)
Provide advice and guidance to our clients across our product suite, software solutions and calculations (full training will be provided)
Share knowledge and best practices
Maintain and create support desk documentation to be shared either internally or with clients
Become familiar with and support new technologies and software as and when they are introduced to the company
Carry out team supported service requests as agreed with your Manager
Work on a rota basis (covering the core support hours Monday to Friday 08:30-17:30)

To thrive in this role, you will need to:

Be able to work both independently and as part of a team
Be confident talking to external clients
Have knowledge of the following would be advantageous, although training would be provided:

1. SQL

2. Active directory Group policies

3. Microsoft Office including Office 365

4. Windows servers

5. Previous support desk experience

6. Ticketing systems experience – JIRA

7. Knowledge base experience – Confluence

Lumera Limited is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.

Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.

In accordance with Home Office guidance, candidates will be required to evidence their right to work in the UK before commencement of employment. Candidates are therefore encouraged to consider their own right to work options without Lumera sponsorship.

All positions within Lumera are subject to an employee vetting check. We are committed to fair recruitment and will consider the relevance of any information disclosed.

Apply Now

Refine Your Search

consultant cloud jobs in bristol, eng

Front Line Support Consultant

Solution Consultant (Modern Workplace)

Sr. Manager, Implementation Services

Security Architecture Consultant

Digital Project Controls - Senior/ Principal Consultant- Bristol & London

Solution Architect

Principal AI & Software Solutions Lead

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Senior / Principal Consultant - Comms and Engagement Specialist

Consultant / Senior Consultant – Solution Architect

Senior AI Consultant

Technical Consultant

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

Delivery Practice Manager, Professional Services, UK NatSec, WWPS

Senior or Principal Security Consultant

Domain Expert (Data & AI Strategy)

Head of Mobile Engineering

Director, Development - Data Centers (UK&I)

Pre-Sales Senior Engineer

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